topic Re: 49XD8088 Poor Youtube quality in Android TV

49XD8088 Poor Youtube quality

adam_b82 — Mon, 23 Jan 2017 17:59:05 GMT

Hi Guys,

As above I'm getting awful quality video playback when using youtube - loads of strange barcode type pixelation and strange areas of image breakup/shading. This happens regardless of video and playback qaulity. YouTube playback is fine via iphone/ipad/pc connected wirelessly in the same house.

Got some examples here:

https://youtu.be/uy9mnBw5S3M

https://youtu.be/s4poCCpjcis (might need to watch the whole clip as it gets worse)

I'm also watching 4k (HDR?) on netflix/amazon through the telly with no problems...

I've got the telly hooked up via ethernet to the Virgin Media Router which is connected to a 60mbps fiber connection.

So far I've tried:

Firmware update

Full factory reset

Clear Youtube app cache

Sony support isn't really that helpful, any ideas folks?

Thanks!

Re: 49XD8088 Poor Youtube quality

Anonymous — Mon, 23 Jan 2017 22:53:15 GMT

HI there

In the advanced picture settings, can you experiment with enabling "Random Noise Reduction" and "Digital Noise Reduction" and see if it works or helps.

Do you have any other customised picture settings ?

Cheers

Re: 49XD8088 Poor Youtube quality

Jecht_Sin — Tue, 24 Jan 2017 10:40:01 GMT

Don;t get me wrong but I've tried to play the first video (https://youtu.be/uy9mnBw5S3M) from my Mac and it is a mess indeed. White rectangles appearing, pixelation, noise. Here an example:

Is it what you're getting?

Re: 49XD8088 Poor Youtube quality

adam_b82 — Tue, 24 Jan 2017 10:53:44 GMT

Hi yes that's exactly what I'm getting

Seems strange that it's only youtube, netflix and amazon are perfect....

Re: 49XD8088 Poor Youtube quality

Jecht_Sin — Tue, 24 Jan 2017 11:01:44 GMT

Ok, but that's that particular video. The screenshot is from my computer, not the television. It seems to me that the video has been badly converted inside YouTube. Then if you watch in on television it looks even worse due to the much larger screen.

What you should do is to search for "4k HDR" videos and watch those ones at full resolution (2160p). If they show fine (as I suspect they will) the television is ok.

Re: 49XD8088 Poor Youtube quality

adam_b82 — Tue, 24 Jan 2017 14:49:15 GMT

Ah sorry I see the confusion!

Try the first video from the BBC Graham Norton show. It is literally happening to a lesser / worse degree on any video

Re: 49XD8088 Poor Youtube quality

adam_b82 — Tue, 24 Jan 2017 21:05:00 GMT

Ok got home and recorded a better example:

Here's the original video: https://www.youtube.com/watch?v=vXcFGgwP1J4

And here's what it looks like on my TV - can you see the problem now?

https://youtu.be/KMa9TDTMl90

Cheers in advance for any advice!

Re: 49XD8088 Poor Youtube quality

Jecht_Sin — Wed, 25 Jan 2017 08:24:42 GMT

Hmm.. yeah, that looks pretty bad. I'd suggest to try to uninstall any YouTube update (if any and possible), but since you wrote that you already did a factory reset I doubt it would change anything. Does it happen only with YouTube? If it happens with other video apps I'm afraid the tv is defective.

Actually, now that I think about that. Try to install Kodi. It comes with an YouTube plug-in as well (which must be enabled and configured. You can also use your YouTube account). You may see if it works fine from there, just for testing purposes.

Re: 49XD8088 Poor Youtube quality

rooobb — Wed, 25 Jan 2017 18:05:37 GMT

Just out of curiosity @adam_b82: if you select the HQ icon on the TV Youtube app, which resolution is selected?

Re: 49XD8088 Poor Youtube quality

antonszander — Wed, 25 Jan 2017 19:23:11 GMT

Hi I have the exact same problem with youtube on our 4k hdr Sony bravia I've contacted support but the reply I got they were passing it onto a specialist team which I'm guessing they don't know what the problem is I've factory reset reinstalled youtube done full 4k and still same problem I thought it was maybe a codec or something but nothing was shouting out in the play store I don't know what else to do now other than try return the TV only got it beginning of December I recently tried a mii box 3 and that played absolutely fine with youtube vids and that was only 50 quid , anyway let me know if you get a fix..

Re: 49XD8088 Poor Youtube quality

antonszander — Wed, 25 Jan 2017 19:24:23 GMT

I've tried that youtube on kodi works fine just not via the app version.

Re: 49XD8088 Poor Youtube quality

adam_b82 — Thu, 26 Jan 2017 16:12:33 GMT

Hi I've tried it on all the qulity settings, it's noticably worse on 1080 or 4k but you still get it on 240 which seems crazy.

It's strange though as no dropped frames and netflix and amazon are fine....

Re: 49XD8088 Poor Youtube quality

antonszander — Mon, 30 Jan 2017 17:55:02 GMT

I've uploaded a video of the problem https://youtu.be/3GCvVDruurw

Very similar to your own problem, I also got word back from Sony saying I need to contact youtube as it's a problem on there side ?😑

Re: 49XD8088 Poor Youtube quality

HUSH2H — Tue, 31 Jan 2017 17:48:26 GMT

most likely a problem with the YouTube app

Re: 49XD8088 Poor Youtube quality

antonszander — Tue, 31 Jan 2017 19:05:33 GMT

Yea I would agree with that given that youtube works fine on my minix neo u1 ps4 xbox one fire stick and recently tried a mi box 3 all worked fine , sony bravia with youtube built in being the only problem

Re: 49XD8088 Poor Youtube quality

antonszander — Sun, 12 Feb 2017 18:45:02 GMT

Did you get a fix for the youtube problem

Re: 49XD8088 Poor Youtube quality

adam_b82 — Sun, 12 Feb 2017 21:18:02 GMT

Nope still awating Sony to come back.

They call about once a week to say that it is still being explored and it has been esculated, but I not holding out much hope!

I'm pretty annoyed as really a £700 should be able to play youtube videos correctly

Still hopfully whenever Andriod TV 7 arrives (say end of 2017!!!!), it my be fixed ???

Re: 49XD8088 Poor Youtube quality

antonszander — Mon, 13 Feb 2017 09:22:02 GMT

Wow I expected more from Sony with regards to this I'm the same still nothing I might return it and see if I can get it fixed or replaced as it's a pain.

Re: 49XD8088 Poor Youtube quality

antonszander — Fri, 07 Apr 2017 10:16:11 GMT

Right got an update I was getting nowhere with sony so I went to the company I purchased the TV from they came and picked it up after over a week with it they have replaced the motherboard on the TV they said that was the fault and are testing it at the moment I get it back all going well on Tuesday I will update you if everything is fine and the actual cause was the motherboard..

Re: 49XD8088 Poor Youtube quality

Anonymous — Fri, 07 Apr 2017 13:14:13 GMT

Hi there

Thanks for the update on how things are progressing with your issue - as others have not reported this issue, it does indeed seem that there is a fault with your TV. Hopefully this replacement mainboard resolves the problem completely for you.

Cheers