topic Re: KD43XE7073 - info banner permanently on for SD channels in Android TV

KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Sat, 25 Nov 2017 20:54:48 GMT

I've just bought a Sony Bravia KD43XE7073 TV and connected to Sky Q, but there are 2 main problems:

1. The black banner appears at the top everytime I change the channel on the sky remote

2. The black info panel stays on permanently for SD channels such as BBC one.

N.B. I don't have the option to turn off the banner in the channel set up menu.

Please can someone help?

Thx

Gman

Re: KD43XE7073 - info banner permanently on for SD channels

Anonymous — Sun, 26 Nov 2017 18:06:13 GMT

Hi there,

Welcome to the community.

Here is the manual: http://bit.ly/2wqjZOb

Let me know if this helps.

Best wishes,

Re: KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Sun, 26 Nov 2017 22:21:51 GMT

Hi,

Thanks. I have the manual already. It doesn't help unfortunately.

The info banner is still there all the time on SD. I've read that other users are having problems too. Is that true?

Please can you look into it further?

Thanks

Re: KD43XE7073 - info banner permanently on for SD channels

Drewde — Tue, 28 Nov 2017 16:32:00 GMT

Hi,

Are you able to press exit/return on the remote. Does that remove the banner?

Thanks,

Drew

Re: KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Tue, 28 Nov 2017 17:21:53 GMT

Hi,

Tried all of the buttons. Only the one that says + and some lines on it, sort of works. The banner disappears for half a second and then returns.

Thx

Re: KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Fri, 01 Dec 2017 11:53:29 GMT

Update: I've raised a ticket with Sony who have have told me to contact sky (nice going Sony!)

Sky have said they will try to get hold of Sony. Sony say they do not talk to Sky at all (thx again Sony!)

I'm in limbo. Only had the T.V. 2 weeks. Want to return it to Currys as not fit for purpose.

Thx

Re: KD43XE7073 - info banner permanently on for SD channels

Drewde — Fri, 01 Dec 2017 12:09:11 GMT

Hi,

Which info banner are you referring to? The Sky banner? What text does it display?

Thanks,

Drew

Re: KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Sun, 03 Dec 2017 12:35:47 GMT

The grey information banner at the top of the TV that says HDMI and picture resolution

Re: KD43XE7073 - info banner permanently on for SD channels

Gmanwood — Sun, 10 Dec 2017 14:11:11 GMT

Hi All,

Update from me is that I returned the TV and swapped for Samsung that works perfectly.

A shame that Sony couldn't sort this out. I hope you get your TVs sorted.

Thanks for the support