topic Re: Sony KDL-43W805 won’t factory reset in Android TV

Sony KDL-43W805 won’t factory reset

Bubbaspaarx — Sat, 09 Dec 2017 13:22:43 GMT

Hi there.

I’ve had my sony for a couple of years now but it has recently started to play up.

Firstly it would randomly turn off and the light would flash red at the bottom. It would turn back on when i pressed the remote but sometimes the light would just flash red and stay off. Ran a diagnostics to no avail and unplugged it for about 2 hours but did nothing either.

The main symptom now is that every time you turn it on, it runs through the sony and android startup as if you’ve unplugged the TV.

Now i tried to do a factory reset and it simply does not work... i mean that no data is deleted, no set up etc. It just turns the TV off and on again. Not sure what to do now.

any help is greatly appreciated.

Re: Sony KDL-43W805 won’t factory reset

jumpsuit — Sat, 09 Dec 2017 13:46:39 GMT

Hi @Bubbaspaarx and welcome to the Community

Did you manage to notice how many times the red light flashed at the bottom?

(A certain number of times means different errors)

Either way if you haven't been able to reset the TV I think the only option is to give

Sony Support a call on +44 (0) 2073652810 but unfortunately they

aren't open until 9am on Monday.

Re: Sony KDL-43W805 won’t factory reset

joelippa — Sat, 09 Dec 2017 15:06:15 GMT

Is it this type of factory reset that you've tried: https://www.youtube.com/watch?v=bDP_fY8CLQ4

Re: Sony KDL-43W805 won’t factory reset

Bubbaspaarx — Sun, 17 Dec 2017 11:51:41 GMT

Thank you very much for the advice re the factory reset. I used the button up and off button on the back and it seems to have worked so far. I had tried doing the factory reset in the settings menu only and this is where I came unstuck.

I didn't record how many times it flashed but if it happens next time, I will make a point of recording this down.

Thank you all v much. Merry Christmas

Re: Sony KDL-43W805 won’t factory reset

joelippa — Sun, 17 Dec 2017 19:13:09 GMT

great news, that's your xmas present from me to you sorted