topic Re: Blue Planet 2 in 4K HDR in Android TV

Blue Planet 2 in 4K HDR

mobilyuk — Wed, 06 Dec 2017 20:14:28 GMT

BBC have announced that all episodes of Blue Planet 2 will be available on their iplayer platform in 4K HDR after this Sundays episode:

https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd

None of the XE9005 TVs are listed as being compatible to receive these broadcasts. Can someone please let me know if this is the case?

I don't see why they would not be considering they have all received the HLG update.

Thanks

Re: Blue Planet 2 in 4K HDR

stormyuk — Wed, 06 Dec 2017 22:22:29 GMT

For an unknown reason which Sony, the BBC and Google are not telling us none of the Sony 2017 Android TVs support HLG iPlayer 4K streams. A few people have been in direct contact with Sony about it but, so far very little info.

Re: Blue Planet 2 in 4K HDR

hijinx — Wed, 06 Dec 2017 22:59:15 GMT

Well they have literally a few days to sort it out, or egg will be on face.

Its quite embarassing for sony that the vestel brands are all supported but not their own top end sets.

Re: Blue Planet 2 in 4K HDR

stormyuk — Thu, 07 Dec 2017 07:42:35 GMT

Well Sony are supported, only if you have an XE70! It makes Sony look bad in my opinion too though as they should be working hard to bring it to the entire range.

Re: Blue Planet 2 in 4K HDR

mobilyuk — Thu, 07 Dec 2017 09:39:10 GMT

Very embarrassing. I have contacted Sony and await their response.

As things stand a Techwood TV may have been preferable!

Re: Blue Planet 2 in 4K HDR

stormyuk — Thu, 07 Dec 2017 10:19:17 GMT

Please let us know if you get any response!

Re: Blue Planet 2 in 4K HDR

Prior20 — Thu, 07 Dec 2017 11:06:56 GMT

Sonys Marketing of its flagship TV's vs real life

Re: Blue Planet 2 in 4K HDR

stormyuk — Thu, 07 Dec 2017 11:22:42 GMT

Re: Blue Planet 2 in 4K HDR

hijinx — Sun, 10 Dec 2017 10:46:19 GMT

Did anyone see any further news?

come on Sony, google/Android tv, you-view and bbc

Re: Blue Planet 2 in 4K HDR

mobilyuk — Sun, 10 Dec 2017 11:45:33 GMT

Loads of updates.

Sony say the TV has is ready to receive Blue Planet in 4k and BBC are at fault. The BBC say that Sony are at fault and once again the consumer is done over!

Re: Blue Planet 2 in 4K HDR

stormyuk — Sun, 10 Dec 2017 12:52:45 GMT

Yup pretty much. If it was working it would be working on the Android TVs as it is on the Sony XE70. My blame is totally at Sony's door.

Re: Blue Planet 2 in 4K HDR

Swanny01 — Mon, 18 Dec 2017 01:14:07 GMT

Hi can anyone explain why I can't watch blue planet 11 in uhd on my kd-55xe9005.

Dont understand why ??

Re: Blue Planet 2 in 4K HDR

dave11674 — Mon, 18 Dec 2017 10:14:13 GMT

Have you guys sorted this yet

i think its disgusting they charge £3600 for my 65” and i cant watch this in 4k !!

shame we cant just install another app !!

i had similar problem playing 4k uhd files

atmos sound track wasnt playing

so used kodi to play the files and perfect

dave

Re: Blue Planet 2 in 4K HDR

Loofah — Mon, 18 Dec 2017 10:54:37 GMT

I think this is because the TV's haven't been submitted to the BBC for inclusion in the 4k roll out so the iPlayer doesn't see the tv as a compatible set. The tv has the HLG update so can in theory use the 4k output from the BBC, but computer says no...

I asked the BBC, they said my tv isn't supported (no news) but they hope to roll out more 4k content in the future, which is no help at all. There was, i think, a deadline to submit TV's to the BBC for inclusion and Sony didn't do it.

Now to my mind, the system is at fault here as the output from iplayer is 4k and the tv can play it so there's a simple ***** up in the coding surely?? Or maybe it's deliberate as too many 4k tv owners using the iplayer at once will overload the BBC server. My best guess anyway.

Re: Blue Planet 2 in 4K HDR

BerkshireBugsy — Mon, 18 Dec 2017 12:56:37 GMT

I bought a 43" 8396 yesterday and hoped to emjoy the Bue Planet II content soon but I'm guessing that isn't the case.

I haven't had a chance to get the TV out of the box yet but does anyone know if the PS4 Pro version of iPlayer supports 4k.? I can't find any reference that it can so that makes me think it's not an option.

So short of taking the TV back and getting one that does support 4K from iPlayer are there any other options out there for viewing this in 4K before it goes?

Thanks in advance.

Dave

Re: Blue Planet 2 in 4K HDR

bigcat991 — Mon, 18 Dec 2017 17:33:36 GMT

I bought the KD-55XE9005 and also noticed that only the XE70 series is supported for the Blue Planet II part 2 of the BBC trial. The XE70 series was the latest TV to be introduced by Sony in 2017 and I believe it had HLG support from launch which was much later in the year than the XE90 which was launched at the beginning of 2017. My guess is that although the XE90 etc. got the HLG update 25th October that was too late for the BBC to include that series of TVs in their verification programme. Anyway I contacted both Sony and BBC and asked why the XE90 was not supported even though it had the HLG update and these are the replies

Sony's Reply

Thank you for contacting Sony support.

Regarding your Sony KD-55XE9005.

Please note that your TV model will be supported in the future. However, the dedicated team has not communicated us with any updates yet.

BBC R&D

We have worked closely with individual manufacturers to enable the Blue Planet II trial on devices which fully support the open standards we use. We always want our content to be available on as wide a range of devices as possible and will continue to work with manufacturers to do so. Our published list reflects the output of our already extensive testing. Manufacturers continue to provide updates but for specific device enquiries we advise that you contact the manufacturer of your product.

BBC iPlayer

Thanks for getting in touch about Blue Planet II in UHD.
This is a trial to help make sure all audiences can enjoy the next generation of high quality TV in future. It’s still a work in progress for Ultra HD and HDR content and we’re working closely with the industry to make sure our content is as widely available as possible.
If we are able to add any new devices to this trial we’ll update the list of devices on the BBC iPlayer FAQ page: https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd

I note that on the BBC iPlayer web site they state that if Samsung release an update to make their TV's HLG compliant they will include their TVs in the trial.

Re: Blue Planet 2 in 4K HDR

Swanny01 — Wed, 20 Dec 2017 19:04:02 GMT

Hi that does not answer the question. Will my sony 4k HDR tv ever support 4k on iplayer

Sent from my iPhone

Re: Blue Planet 2 in 4K HDR

bigcat991 — Wed, 20 Dec 2017 20:49:04 GMT

Hi Swanny01

If that's not enough then you should contact Sony Support and ask the question again I interpret the reply that my XE90 it will be supported and that's enough for me, remember at the moment it's only a trial and suspect it will be months before the content in 4K starts to be broadcast by the BBC.

Re: Blue Planet 2 in 4K HDR

ajwool — Wed, 20 Dec 2017 22:58:30 GMT

I spoke to a Sony rep in John Lewis about it at the weekend and he seemed confident it was being looked on and would be working soon...

Re: Blue Planet 2 in 4K HDR

greenelk — Thu, 21 Dec 2017 09:08:51 GMT

I've a 4K TV model kd-43x8309c - it has the latest firmware on it - despite looking at tables, and pages on this site i'm still not sure (a) if i'll ever be able to see UHD on my iplayer (b) if there are any other routes for me to be able to see it, for example, 4kbluerayplayer/playstation4 via HDMI

Any help/clarification appreciated

confused of southsea