topic Lost my receipt in Android TV

Lost my receipt

Ashleyjohnst — Mon, 15 Jan 2018 22:50:55 GMT

My tv ya broke down for second time now first time Sony replaced it this time they want to fix it but iv lost my receipt and the company need proof of it or they will charge me any ideas what to do?

Re: Lost my receipt

Sean_Mc — Tue, 16 Jan 2018 16:20:57 GMT

Hi Ashley,

Have you tried getting in touch with the store where you purchased the TV?

Let us know how you get on?

Thanks,

Sean Mc

Re: Lost my receipt

Ashleyjohnst — Tue, 16 Jan 2018 19:38:39 GMT

Yes tried through Sony support they can tell me when I bought it and all but can’t send me proof of purchase for a repair that’s under guarantee place is a joke £3000 twice it’s broke down in a year and a half

Re: Lost my receipt

Pascale_F — Tue, 16 Jan 2018 20:23:42 GMT

Hi Ashley,

I have just escalated this for you and this thread will be updated soon.

Thanks,
Pascale_F

Re: Lost my receipt

EdwinaU — Thu, 18 Jan 2018 20:10:16 GMT

Hi Ashley,

We've received some more information about this for you.

Unfortunately without the proof of purchase or the proof of replacement Sony will not be able to book a service event from their end. This is stated clearly in the Sony warranty terms and conditions: https://http://services.sony.co.uk/support/en/warranty .

Any engineer going for an inspection will need to take a look at the receipt before proceeding with his/her job, otherwise the event will be chargeable.

Best wishes,

EdwinaU