topic Re: KD-49X8305C - hdmi 2,3,4 inputs not working in Android TV

KD-49X8305C - hdmi 2,3,4 inputs not working

Blythy — Wed, 27 May 2015 21:08:17 GMT

Have just set up my new X83C, and can't get hdmi inputs 2, 3 or 4 to work. Doesn't register any signal from any of them, however the tv will identify that an audio return channel is active on hdmi4.

Anyone else having the same issue? Any solutions?

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Thu, 28 May 2015 09:23:53 GMT

Hi, I've got exactly the same problem. Connect my PS4 up to HDMI 1 and it works. Try it on 2,3 or 4 and no signal detected error messages. Additionally Netflix isn't available on mine.

For reference, I applied the 27th May firmware update as part of the setup of the TV yesterday.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Thu, 28 May 2015 09:58:06 GMT

Mine is getting even weirder. When I've got my PS4 connected to HDMI 1, selecting any of the HDMI inputs 1 to 4 results in it showing the PS4. It's almost as if the selection isn't going to 2,3 or 4.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Thu, 28 May 2015 09:54:09 GMT

Ok so given that I work in IT I really should have thought of this earlier. To quote a certain Channel 4 show, have you tried switching it off and then on again?

It seems that hot swapping of HDMI leads isn't a good idea with Android TV, if I change them without hard cycling the TV (full plug out of the socket moment) then they don't work correctly. Powering the TV off fully and then switching on again after results in the HDMI inputs working as you would expect.

I'd hope a firmware update would address this at some point. I don't swap my leads out very often so not too bothered myself although I'd guess if you hook up cameras, video etc ad-hoc you'd not be impressed having to restart the TV all the time.....

Hope this helps.

Nick

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

Blythy — Thu, 28 May 2015 18:36:29 GMT

Yeah, I had the same issue with the identification as well.

Switched it off at the wall, left it a couple of minutes, and it resolved itself as you said. Bit strange that hot swapping isn't supported.

Now just to wait for the netflix app to be supported so I don't have a dead button on the remote.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Thu, 28 May 2015 18:59:48 GMT

Glad you got it sorted. I've got a support case raised about the Netflix app. Asked whether it's a fault or whether it's just down to the app not being ready yet. I'd guess the app support update is lagging the TV firmware update and it'll be supported sometime soon. Will update here if I hear back.

Nothing like being on the bleeding edge of tech...

Cheers

Nick

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

SM_152 — Fri, 29 May 2015 08:48:30 GMT

Got the TV yesterday and like everyone else had the same problem with HDMI 2, 3 and 4 not working. Going to try unplugging the TV (when I get home tonight).

Also does anyboday has a problem with 'sound lag / out of sync'. The lag is noticeable, even my daugther noticed this but this only seem to occur with device connected to HDMI input. Normal TV channels / youtube or movies from Play strore are all fine. Could this be the HDMI cable? I'm still using an old HDMI cable from many years ago....

Thanks.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Sun, 31 May 2015 08:51:18 GMT

I'm noticing lag across different applications after the TV has been on for a few hours or left on standby. Particularly on the Amazon Instant Video app. fix is to fully power off the TV and then turn it on again. I'm hoping this is just initial software that is rough at the edges but it's adding to a growing list of issues I'm facing. So far:

1) Hot swap HDMI doesn't work.

2) HDD recording doesn't work (error message saying a system update is required, see reference manual).

3) Netflix App doesn't work (logged a case for this one).

4) Speech / Video sync is broken after TV has been left on for a few hours.

I'll update here if I come across any more issues......

Not a good start when you spend £1.3K on a TV.....

Nick

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

rberwick — Sun, 31 May 2015 10:21:42 GMT

I tried to connect my xbox one and there was no picture or sound, so based on these answers above i will have to turn off the tv first then connect the cable then turn the tv back on?

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Sun, 31 May 2015 10:24:56 GMT

You can leave the cable connected but you'll have to turn the TV off at the socket then on again. If you move the cables at any point you'll have to do the same.

Crazy I know.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

rberwick — Sun, 31 May 2015 12:41:08 GMT

Thanks for that.

Also on another subject, I am only just getting used to the new Android tv, but can you download your own choice of apps direct to the tv as on your ipone and ipad etc, or or you stuck with factory installed ones?

And is there an internet browser lurking in the tv somewhere?

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

MikeLothian — Sun, 31 May 2015 13:22:43 GMT

I found that holding down the power button so the TV rebooted fixed the issue for me - I was also having issues with ARC - it's all working great now

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

Blythy — Sun, 31 May 2015 13:25:58 GMT

There's a google play store App on the home screen to allow you to download applications.

Netflix appears to be missing so far, which is a little wierd. Hopefully Chrome or some other browser App will appear, but you can chromecast Chrome if you want.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

MikeLothian — Sun, 31 May 2015 13:30:21 GMT

Using the instructions from http://www.talkandroid.com/guides/android-tv-guides/how-to-sideload-apps-apk-files-on-the-nexus-player-or-adt-1/ I tried installing the Netflix APK from https://www.apkmirror.com/apk/netflix-inc/netflix-for-android-tv/netflix-android-tv-2-0-build-295-android-apk-download/ (the newerversion is for android 5.1.1 and our TV is 5.0.2) but it wouldn't install because a newer build is already installed

I'm guessing it's disabled - I'm looking for a way to enable it now - I'll let you know how I get on

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

Bar--8 — Wed, 03 Jun 2015 21:17:14 GMT

Good job I found this thread, I got this set a few days ago and I've been going crazy over the sound lag issue. I have a [Sony] sound bar attached to HDMI (arc) hence all audio output via that. After watching for 30+ mins the lag is really off putting. It's resolved by switching channels but this is starting to be a real pain.

For an otherwise great set I'm contemplating returning for a refund. I would like to think Sony will fix via software update but I'm losing confidence.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

NickCo1979 — Wed, 03 Jun 2015 21:45:17 GMT

It's frustrating to say the least. I finally had an email back from support today about the lack of Netflix and their answer was to do a factory reset and report back. Needless to say that did sweet FA, Netflix still doesn't work and the sound lag kicks in after a bit. All it did was cost me an hour to retune everything and reset all my accounts.

I don't mind early teething issues that can / will be fixed with firmware updates asap, but the communication is diabolical and asking someone to do a factory reset when it's blatently obvious that the Netflix apk is disabled purposely out of the box is ridiculous.

If anyone from Sony is reading this, how about communicating with your customers rather than fobbing them off with first line support "have you tried switching it off and on again" parroting....

I'll update when I've heard back from support again. No doubt I'll be asked to unplug it from the wall and leave it for an hour or something equally daft.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

alellio01 — Thu, 04 Jun 2015 21:21:45 GMT

I'm glad I also have found this thread.

1. I also had the hdmi issue, this sorted itself with software update and system reboot. Also had to remove the plug from the socket for a few mins.

2. The sound issues I have found so far. The TV sound lags after about. 30 mins on the same station, and stranger still, the sound would not work when I turned the TV on this evening, unplugged everything, and rebooted sound started working. I also use a Sony sound bar.

3. Netflix, does not work.

Like others I'm also considering returning the TV.

I would advise people not to make a purchase of this TV.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

buero9 — Mon, 08 Jun 2015 13:01:16 GMT

On Netflix, I have been speaking to Netflix support.

If you access Google Play Store on the web, and search for the Netflix Android TV app you'll find this: https://play.google.com/store/apps/details?id=com.netflix.ninja&hl=en_GB

If you are signed into your Google account on your x83c then that will be listed as a Sony Bravia TV under your devices.

You'll note that it says that the app is incompatible with any of your devices... i.e. your TV.

I contacted Netflix and this is what they had to say:

You'll see, I had my experts look into this, and they were as deep as possible and found out that this is actually a situation directly between Sony and the Play Store. It seems that the app is there and ready to go, but Sony is missing the certification to download this app from the Play Store, you're getting the error right there. I'd recommend you check this with Sony one last time, and I'm definitely going to leave a note on your account explaining this, because all of us want you to get the most out of your new TV.

Netflix are saying that the app is 100% supported by the TV, and that it is available... but it shows as incompatible (and therefore becomes unavailable on the TV) because of Sony having an issue with the Play Store... not sure precisely where the certification comes in, whether this is device certification or actual cryptographic certificate, the support person wasn't clear on that detail.

So yeah... Sony are the ones who have, for whatever reason, chosen to not enable the Netflix app.

Good job they're not making it a compelling piece of their advertising or have a button on the remote or anything... oh.

Netflix advise contacting Sony support:

Sony's number is 0844 8466 555. And if you prefer online support, their site is sony.co.uk/support/

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

4k.OK1 — Sun, 14 Jun 2015 12:27:18 GMT

Just had an 55X8509 delivered recently, and guess what!, the same problem, HDM1 seems to be the default input, that is properly working, all the other HDMI ports do not seem to be getting a signal if I plug in my Blu-ray or Sky, yet the on-screen graphics show that they are connected to those ports. Seems that there is an issue that needs to sorted out asap as there will be complaints and a number of TV's being sent back. I will try the 'work around' suggested first to see if that clears the problem. I will contact Sony anyway to let them know amongst other new owners have done so.

Re: KD-49X8305C - hdmi 2,3,4 inputs not working

Blythy — Sun, 14 Jun 2015 12:31:49 GMT

My understanding from Somy support is that a software update to make Netflix available will be released tomorrow (15 June).