topic Remote Control Not Working After Using Video and TV Sideview Remote on My phone in Android TV

Remote Control Not Working After Using Video and TV Sideview Remote on My phone

edwardcn — Sun, 12 Apr 2020 17:45:57 GMT

I installed the app "Video and TV sideview: Remote" and the physical remote control just didn't work any more except the voice control button. I have tried a lot of ways to reset my tv to factory setting. However, it just didn't accept any functions from my physical remote control. I checked the remote control is sending out signal to the tele. Right now, I can only use my keyboard to control the tele. Anyone has any solutions?

My TV model is KD-55XF9005

Thanks,

Edward

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

Mick_D — Mon, 13 Apr 2020 18:40:02 GMT

Hi @edwarden, welcome to the community.

Could you give us a little more info on the reset attempts you have made?

Thanks

Mick

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

rooobb — Mon, 13 Apr 2020 22:58:18 GMT

Same doubt... it is not feasible to accomplish a factory reset without a working remote ...

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

royabrown2 — Tue, 14 Apr 2020 08:10:23 GMT

@rooobb @edwardcn

What about this?

https://www.sony.co.uk/electronics/support/articles/00159906

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

rooobb — Tue, 14 Apr 2020 08:12:01 GMT

@royabrown2 of course you can force the reset, but than you have to go through all the settings without having a remote... I'm not sure it is what he did...

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

royabrown2 — Tue, 14 Apr 2020 08:30:12 GMT

Hi @rooobb

No, I’m not sure what he did either.

I think he put an app on his phone (or maybe he put an app on the TV); which, @edwardcn ? If a phone, what sort? Where did this app come from? What is it supposed to achieve for you?

And then, presumably, used the app from the phone, acting as a remote to the TV; and it has taken over from the normal remote, which no longer works with the TV.

Or something like that.

So maybe go onto this app, and ask it to let go of the TV, restore the operation of the normal remote?

But I am assuming that unless this app has reprogrammed the Sony remote (which is very unlikely, I would have thought) that a Factory Reset will put the TV back to where it would be if it was newly delivered today with the latest Android software on it, all the standard apps and so on, and get rid of any added apps or non-standard settings, so the Sony remote would work again to complete the recovery after the Factory Reset.

Though perhaps I am wrong....

@edwardcn did say his keyboard still works with the TV. Perhaps this can be used to rescue it?

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

rooobb — Tue, 14 Apr 2020 09:10:51 GMT

@royabrown2 what makes me crazy is that we don't have any problem and we have to guess which is his own problem to help him out...

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

The_Black_Rose — Wed, 15 Apr 2020 17:04:06 GMT

Hi Edwardcn,

If you carried out a remote control camera test and the remote control sends IR signal then it's something to do with the TV. To know if it's the actual IR receiver on the TV or not, just press on any button and check if the LED flashes or not. If it doesn't flash then this TV needs to be repaired. Let us know how it went.

Cheers,

Rose

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

edwardcn — Wed, 15 Apr 2020 19:48:26 GMT

I used a USB keyboard attached to the TV to input.

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

edwardcn — Wed, 15 Apr 2020 19:49:12 GMT

I have tried it already, no luck. 3 times factory reset.

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

edwardcn — Wed, 15 Apr 2020 20:10:29 GMT

@The_Black_Rose I tried turning the illumination LED to simple response and the light didn't switch on or respond to my remote control. According to your theory, it seems that this is the IR receiver problem. The timing is just so coincident.

Thanks,

Edward

Re: Remote Control Not Working After Using Video and TV Sideview Remote on My phone

The_Black_Rose — Thu, 16 Apr 2020 09:30:34 GMT

Hi Edward,

At this point, I believe the TV will need a repair. I'll pass this to one of my contacts at Sony,

Hopefully, someone will get in touch with you soon.

Cheers,

Rose