topic Rif.: Built in apps not playing on my new Sony tv in Android TV

Built in apps not playing on my new Sony tv

claredrews — Fri, 17 Apr 2020 22:58:59 GMT

Just bought a Sony tv purely to get catchup channels as my previous Sony tv only had BBC iplayer. The apps for itvhub, Channel 4 and my5 apps are all there. The only one that will play programmes is BBC iplayer. The other apps will play the adverts and then stops before the programmes starts. Very frustrating. Help anyone????

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 08:39:17 GMT

Hi @claredrews which tv we are talking about?

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 08:45:13 GMT

Hi. Tv is Sony Bravia KD43XG8305 (2019) LED HDR 4K Ultra HD Smart Android TV, 43" with Freeview HD & Youview. I have tried everything. I don't think it's an Internet issue as the apps play but then stops before the programme starts, just get the adverts at the beginning.

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 08:46:18 GMT

You have youview activated and an aerial connected, right?

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 08:48:23 GMT

Yes, is there something else I have to do with Youview to get the apps to play??

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 08:51:23 GMT

You have to ensure that also the network is working right. I suggest you to assign a static IP to your tv and set a DNS that is not supplied by your ISP (a public one like 8.8.8.8/8.8.4.4 should do).

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 08:55:27 GMT

Sorry, I don't understand any of that. Too techy for me I'm afraid.

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 09:01:36 GMT

I know it is not easy during the quarantine and please be careful and #stayathome . But I suggest you get in contact with some friend of yours that can help you step by step checking the network settings. It may not solve this problem but will help you have a more stable network connection anyway. What you can do is try resetting the tv by pressing and holding the poweroff button, but it is unlikely it will solve if BBC iplayer is working. But you can try

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 09:06:42 GMT

Thanks. To be honest. I'd rather return the tv. It's not performing as it should. Feel very let down by Sony.

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 09:08:30 GMT

I'm sorry you feel like that, you admitted not to know anything about networking but you claim it is a Sony fault.... remember that any other TV you will connect to your network will require networking knowledge

Rif.: Built in apps not playing on my new Sony tv

Tonycv51 — Sat, 18 Apr 2020 09:12:16 GMT

In the tv menu system there is something like "initial setup".

Rerun that, skip the Tv tuner part but accept all Sony and youview terms and conditions. Only takes a minute and will hopefully cure the issues.

Note this is not the same as a factory reset - you're just re running the Tv setup

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 09:24:01 GMT

Goo the Youview part, it's adki g for my postcode. How do I do that with remote?

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Rif.: Built in apps not playing on my new Sony tv

Tonycv51 — Sat, 18 Apr 2020 09:33:39 GMT

I think if you press the centre button it opens up a keyboard on the screen?

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 09:36:54 GMT

Well, after all that stress, itvhub now plays. Channel 4 not so good, sound and picture out of sync, but is that me or channel 4??. Thank you so much for giving me such simple instructions. Grateful.

Rif.: Built in apps not playing on my new Sony tv

Tonycv51 — Sat, 18 Apr 2020 09:41:45 GMT

Glad it's working - they should put something in the FAQ tbh as there are regular posts on here re itv and ch4 issues that can be solved via accepting the terms and conditions

RE ch4 I don't recall sync issues - may just be a temporary glitch on that program

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 09:50:01 GMT

I think that was a glitch, tried another channel 4 programme and it's all OK. I thought I did accept terms when I set it up, maybe not. So, is does Youview control those apps?? Funny how tech problems get you so enraged!! Thanks again.

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Rif.: Built in apps not playing on my new Sony tv

Tonycv51 — Sat, 18 Apr 2020 09:56:21 GMT

Yes itv and ch4 app are completely linked to youview on Sony android. Iplayer less so, my5 is not linked.

There is a way to sideload the apps and use them with youview turned off but it does require downloading onto a USB from a computer etc. so not worth it if you're happy with youview or not technical

Rif.: Built in apps not playing on my new Sony tv

claredrews — Sat, 18 Apr 2020 10:40:49 GMT

Thought I'd better check my5 after you saying that. Phew, works OK. I'll leave things as they are, no "sideloading" going on here. Thanks again for your help, I was fast becoming enraged!!!

Rif.: Built in apps not playing on my new Sony tv

Beauvallon1960 — Sat, 18 Apr 2020 15:33:27 GMT

Good luck with getting anywhere with Sony. My Bravia periodically disconnects from the internet. I have bought a wired connection and jumped through every hoop Sony customer service presented but their real stroke of genius was telling me to take it to the next town during lockdown or pay for a courier to pick the tv up! What planet are they on, obviously one without Covid19.
the tv may be a crock of s**t but I need a tv at the moment.

Rif.: Built in apps not playing on my new Sony tv

rooobb — Sat, 18 Apr 2020 15:36:47 GMT

And what @Beauvallon1960 your post add to the present discussion that was solved?