topic Betreff: Unable to sign in to web page in Android TV

Unable to sign in to web page

RRG-Fafnir — Fri, 25 Sep 2020 10:35:10 GMT

I am registered with medici.tv and when I use the tv browser I can enter my email address, but when it comes to entering the password in the requester box, I cannot access it. Who can I talk with to get the browser fixed? All I can do at the moment is stream from my iPad

Betreff: Unable to sign in to web page

Peter_S. — Fri, 25 Sep 2020 11:03:06 GMT

Hi,

Have you tried with a different browser - e.g. Puffin browser?

Cheers

Peter

Betreff: Unable to sign in to web page

RRG-Fafnir — Sun, 27 Sep 2020 07:40:12 GMT

I downloaded Puffin, but it keeps asking me to sign in to my Google account to activate. There is no place on the page to do that and considering I had downloaded from Google Play on my TV I am scratching my head about this. I signed in to Google Play on my phone and it quite happily tells me Puffin is installed on my TV . What’s up Doc?

Re: Betreff: Unable to sign in to web page

Win_88 — Wed, 30 Sep 2020 16:44:11 GMT

Hi @RRG-Fafnir

Does the password field issue only happen on that particular web page?

Win_88

Re: Betreff: Unable to sign in to web page

RRG-Fafnir — Wed, 30 Sep 2020 17:29:03 GMT

Yes, it is something to do with the requester as I enter the email address and then should be allowed to put the password in the following field, but the cursor just stays at the end of my email address and doesn't move down

Re: Betreff: Unable to sign in to web page

RRG-Fafnir — Sun, 11 Oct 2020 19:57:25 GMT

Update to my problems with the Browser

Tonight I could not sign in to Curiosity Stream because when the Password requester comes on to the screen, the keyboard appears on the bottom half of the screen obliterating parts of the Sign-in requester for the Password - see attached image. This also happens on Medici, but here the input cursor never leaves the emaIL hence the number 4 at the end of my email which is the first part of my password I cannot put on the correct line. Next up is a problem with viewing videos whereby the full screen command leaves an irritating Browser bar across the top of the window, see attached. Come on Sony, sort this out please

Re: Betreff: Unable to sign in to web page

RRG-Fafnir — Thu, 29 Oct 2020 19:10:45 GMT

Is anything being done about this sign-in problem. Where do I have to go to get some action?

Re: Betreff: Unable to sign in to web page

Joe_Dohn — Wed, 04 Nov 2020 13:41:13 GMT

From what you described so far it seems to be only happening with 2 websites, have you tried confirming that by trying different websites?

Have you also tried using a physical keyboard as an alternative?

- J.D.

Re: Betreff: Unable to sign in to web page

RRG-Fafnir — Wed, 04 Nov 2020 14:31:57 GMT

I use the browser just for these two subscribed websites and my computer for everything else, so I have no need for other use of the browser. It is important to me that these two sites work.

I just tried to sign in to Netflix and again the cursor stops in position after entering my email address. Repeated selection of the 'return' key of the on screen keyboard has no effect at moving it to the password line

I don'y have another keyboard I can try

Re: Betreff: Unable to sign in to web page

Joe_Dohn — Tue, 10 Nov 2020 09:51:07 GMT

As far as I know, the stock web browser is not designed to handle steaming, but instead for general web browsing and the apps are used for streaming. So I'd check with the Puffin devs or possibly just use your computer for them since it is already in use.

On the other hand, if the computer is a PC (not a laptop), try using its keyboard with the TV temporarily in case this is some kind of bug with the virtual keyboard.

Hope this helps.

- J.D.

Re: Betreff: Unable to sign in to web page

RRG-Fafnir — Tue, 10 Nov 2020 09:55:46 GMT

I have tried that, but my Mac Keyboard will not pair with the TV. I don’t think it is a keyboard problem as the input takes my email address, but then leaves the cursor at the end of the email and doesn’t move it on to the Password box

Re: Betreff: Unable to sign in to web page

Joe_Dohn — Tue, 17 Nov 2020 12:00:05 GMT

I'm sorry for being unclear in my last reply, I was referring to a regular USB keyboard, have you tried that?

I don't think it's a keyboard problem as well, it's either a website or web browser one, but a USB keyboard gives you access to the "Tab" key, which is worth trying.