https://community.sony.rs/t5/android-tv/screen-burn-on-kd65a1/m-p/3725932#M48794 <P>I previously posted about my interactions with Sony over screen burn. My tv was just over 2 years old and developed burnt images. Self inflicted said Sony and therefore not covered by the guarantee. Very helpful !<BR /><BR /></P><P>Under the Consumer Rights Act it’s the retailer not the manufacturer who is responsible to the consumer so I took it up with Curry’s /PC World who collected the tv a couple of days later and said it would be back within 7 days repaired, if they could or replaced if not.&nbsp;<BR /><BR /></P><P>They couldn’t repair it so replaced it with the 2019 model. No fuss no argument.</P><P><BR />Well done Curry’s !&nbsp;</P><P><BR /><BR /></P> Sun, 15 Nov 2020 10:40:03 GMT RichardS1952 2020-11-15T10:40:03Z https://community.sony.rs/t5/android-tv/screen-burn-on-kd65a1/m-p/3725932#M48794 <P>I previously posted about my interactions with Sony over screen burn. My tv was just over 2 years old and developed burnt images. Self inflicted said Sony and therefore not covered by the guarantee. Very helpful !<BR /><BR /></P><P>Under the Consumer Rights Act it’s the retailer not the manufacturer who is responsible to the consumer so I took it up with Curry’s /PC World who collected the tv a couple of days later and said it would be back within 7 days repaired, if they could or replaced if not.&nbsp;<BR /><BR /></P><P>They couldn’t repair it so replaced it with the 2019 model. No fuss no argument.</P><P><BR />Well done Curry’s !&nbsp;</P><P><BR /><BR /></P> Sun, 15 Nov 2020 10:40:03 GMT https://community.sony.rs/t5/android-tv/screen-burn-on-kd65a1/m-p/3725932#M48794 RichardS1952 2020-11-15T10:40:03Z https://community.sony.rs/t5/android-tv/screen-burn-on-kd65a1/m-p/3726011#M48799 <P>I wish I had the same treatment from Media Markt.</P><P>Good for you!</P> Sun, 15 Nov 2020 14:08:59 GMT https://community.sony.rs/t5/android-tv/screen-burn-on-kd65a1/m-p/3726011#M48799 chrysidis 2020-11-15T14:08:59Z