topic Re: LOSS OF SOUND ON 6-WEEK OLD OLED TV in Android TV

LOSS OF SOUND ON 6-WEEK OLD OLED TV

EXPONENTIAL — Wed, 09 Dec 2020 11:23:26 GMT

On switching on my KD48A9 OLED TV last night, it was completely silent. Picture perfectly good as usual. I could do nothing to solve it. I tried various tweaks to the settings in the Sound category. Nothing. The TV was purchased in the last quarter of October and I was in despair. Finding nothing on screen to help I went to the Sony site on my PC, where I spotted advice to reboot the TV: you turn it off, then point the remote at the screen LED at very close range and keep the remote button pressed for about 5 Secs. Bingo, sound returned. I still have sound, but no certainty that this won't happen again...and again...and again. What caused the sound to fail? Worrying. Am I alone?

Re: LOSS OF SOUND ON 6-WEEK OLD OLED TV

Grippo83 — Wed, 09 Dec 2020 11:43:24 GMT

My same TV is only 2 weeks old, so will let you know if i ever run into this problem. But glad to see you resolved it, and posted the method for others.

Re: LOSS OF SOUND ON 6-WEEK OLD OLED TV

Joe_Dohn — Fri, 11 Dec 2020 12:38:31 GMT

This sounds like a glitch, could be a power glitch or a software glitch.

Sony is actively sending out updates so make sure your TV is always up to date and hopefully this won't happen again.

- JD