topic Rif.: Android 10 update breaking WiFi connections in Android TV

Android 10 update breaking WiFi connections

Daveb124 — Sat, 09 Dec 2023 12:22:41 GMT

I have the xh9505 and it recently updated to android 10. Ever since then the WiFi won't connect to my WiFi mesh. And it looks to be related to 802.11r - fast roaming, being enabled on mesh networks. I'm not the only one who has had this issue:

https://support.google.com/androidtv/thread/246199346/tv-cannot-connect-to-wifi-after-android-os-10-update?hl=en

Unfortunately I don't have the option to disable fast roaming on my network and I don't really want to as it's a standard and very useful feature. Can Sony look to fix this please

Re: Android 10 update breaking WiFi connections

LightFoot — Sat, 09 Dec 2023 13:26:59 GMT

@Daveb124 wrote:
Can Sony look to fix this please

Hi @Daveb124 I am sure that they will have a look, but only if you make them aware of the issue. I’m afraid that this is just a community of customers and not Sony customer support. Let them know below.

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1&tab=Tips

Please come back and let the community know, if you get any answers.

Rif.: Android 10 update breaking WiFi connections

Marino.Manolo — Sat, 09 Dec 2023 13:28:17 GMT

Maybe, you can try the connection after a fast roaming disable. Fast roaming can you reactivate later.

Rif.: Android 10 update breaking WiFi connections

Daveb124 — Sat, 09 Dec 2023 18:51:52 GMT

My network devices don't support disabling fast roaming unfortunately.

Re: Android 10 update breaking WiFi connections

Daveb124 — Sat, 09 Dec 2023 18:52:23 GMT

Thanks I'll do that !