topic Re: Xperia E | Phone won't turn on after batery drain in E Series

Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 17:15:45 GMT

I was using Xperia as morning alarm, and yes, it drains my battery. After I shut down alarm in morning and went to school, my phone stayed home, and I didn't charged it, so battery drained to 0% and it turned off. The problem is that I'm using my friends LG charger and it won't charge for 5 hours. Only 3 continious red dots (mark of charged battery) and it wont turn green nor turn on itself

Help please

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 17:31:57 GMT

Also, yesterday I updated Google Play Services if needed

Re: Xperia E | Phone won't turn on after batery drain

Phy — Mon, 02 Feb 2015 17:45:47 GMT

What if you try with a different charger or cable?

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 17:46:37 GMT

You could try with the charger connected holding volume up and power untill you feel 3 quick vibrations - not one on it's own, 3 will come soon after then release and leave it alone

If that fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 17:47:55 GMT

The problem the kernel requires some power in order to prepare the phone for charging so it knows what to do - Without power the kernel can't get ready to charge

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 17:56:42 GMT

Thanks, but

Without charging, phone will completely ran out of battery (not even red blinking dots would appear)

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 18:03:27 GMT

No not at all - The blinking lights lets you know a power source is connected but as the battery is dead then no charge will be directed to it as said above it is the kernel that would dictate this

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 18:09:54 GMT

Can you little more explain the problem, please

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 18:24:57 GMT

Not sure I can phrase it any other way - Except maybe the kernel is like a switch on a mains socket - The power is there but untill you press the switch (The kernel) then the power won't be directed to the end source (The battery)

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 18:31:13 GMT

And kernel is?

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 19:14:16 GMT

It's the 1st bit of software that tells your phone how to boot and how to charge

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 19:16:40 GMT

The Kernel is the Linux Kernel version that Android is based on. It's the core of the operating system that handles requests to and from the hardware, memory and process management and all the low-level stuff that is necessary for Android to be able to run.

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 19:21:33 GMT

I don't really know what the trouble is, charger is working correctly

Re: Xperia E | Phone won't turn on after batery drain

Thommo — Mon, 02 Feb 2015 20:07:01 GMT

As I've tried to explain if your battery is completely dead then connecting the charger still will not be able to engage the kernel to then direct the power to the battery and as I also said you need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

or buy an external battery charger to charge your battery which will then be able to engage the kernel or simply buy a replacement battery

Re: Xperia E | Phone won't turn on after batery drain

Nelle — Mon, 02 Feb 2015 20:30:15 GMT

Thanks

Re: Xperia E | Phone won't turn on after batery drain

prasathkk — Mon, 09 Mar 2015 02:33:20 GMT

Press both the buttons for 30 seconds. Don't leave after 10 seconds..... I was thinking that it won't turn on and left the keys after 10 seconds, but then Online chat rep (Rafael) told to hold for 30 seconds and I am up now. I was asking for the reason and I was told the system will go down when there was an issue to prevent the OS being currpted.

Re: Xperia E | Phone won't turn on after batery drain

asyouknow — Tue, 12 Jun 2018 14:43:40 GMT

thanks this worked with me xperia e3 dual