topic Re: Sony Xperia E3 stuck at Sony logo in E Series

Sony Xperia E3 stuck at Sony logo

Geki — Fri, 02 Dec 2016 12:34:41 GMT

So, this just happened about an hour ago, and it's still happening.

So, I left my phone to charge (still on) for a few minutes, while I go and eat. I go back, and check on my phone. I checked my facebook messages, and it suddenly says "Unfortunately, messenger has stopped" so, kicked me back to my home screen. I tried to open it again, but my phone wasn't responding at all. I pressed the power button, and tried to open it again, but it won't.

I tried holding down the power button, and volume up, and it booted up again, but it won't go past the "Sony Xperia" logo.
It's been like that for an hour now. I decided to shut it down again (power button + volume up), and leave it to charge again.

This phone is very important to me, because I am currently overseas for the next few months, and I currently can't afford a new phone. Please help.

Additional info: My phone has gone through many factory resets, due to reboot loops, and "[all of my apps] has stopped"

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Fri, 02 Dec 2016 12:49:49 GMT

Hello @Geki and welcome to the community!

I'm very sorry to hear about your Xperia E3.

First of all, try pressing and holding the power and volume up buttons at the same time for about 10 seconds or until the phone vibrates or press and hold the OFF-button next to your SIM-card until the phone vibrates. Use a paperclip, pen or something else Then connect a charger again. I would also recommend that you attempt to boot your phone without you SIM and/or SD-card inserted and that you try booting your phone with the volume down key pressed in during the entire startup process.

It might take about 30 minutes for the device to indicate that it is charging if it is completely discharged, during this period the display may remain black. Try charging your device for about 4 hours as it can take a while for a completely depleted battery to fully charge.

If possible, use a Sony original charger and USB-cable specifically intended for your device. Other chargers may be too weak or too strong as they may have a different electric current rating (mA).

I understand how it feels to have something you depend on stop working, I remember when my car broke down while on vacation in another country.

Let me know how it goes, fingers crossed that you are able to get your phone up and running.

Re: Sony Xperia E3 stuck at Sony logo

Geki — Fri, 02 Dec 2016 13:28:30 GMT

Thank you so much for the reply, but after doing those instructions, and charging it up to full battery, it still won't go past the sony logo

Re: Sony Xperia E3 stuck at Sony logo

MarlonUk1 — Fri, 02 Dec 2016 14:55:14 GMT

the problem you are experiencing is bootloop, you can try to search the forum for bootloop problems and try the solutions posted

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Fri, 02 Dec 2016 15:18:48 GMT

Oh, I see.

It sounds like this is software related. If any of my previous suggestions didn't help with getting your phone started I would recommend that you perform a software repair using Xperia Companion. Note that this will unfortunately reset the phone in the process, if you are unable to start up your phone a backup will not be possible I'm afraid.

Keep me posted and let me know if this helped.

Re: Sony Xperia E3 stuck at Sony logo

Geki — Fri, 02 Dec 2016 23:24:25 GMT

Thank you.
Update: I recently found a sony support center somewhere in the city I'm currently in. I'll try bringing it there, and update you

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Mon, 05 Dec 2016 14:06:52 GMT

Alright, keep me in the loop on how it goes!

Re: Sony Xperia E3 stuck at Sony logo

Geki — Sat, 17 Dec 2016 12:12:32 GMT

Update:
Apologies for not being able to update for nearly a month!
I have been very busy with work (The first reason I was here in the first place)
Anyways,

Unfortunately, lady luck hasn't been shining upon me at all!

When I went to the support centre, they were closed for some reason! And, they didn't open ever since then!

So, here I am, attempting to fix it myself with the Xperia companion.

I'm currently in the repair process, and my, my. It's taking long 😕

Anyways, it should be okay after this. I'll update you if anything happens.

Thank you so much for the help, kind sir/ma'am!

Re: Sony Xperia E3 stuck at Sony logo

Geki — Sun, 18 Dec 2016 04:50:40 GMT

Update(Again):
So, I've come across a problem.

Whenever I try to use the Xperia companion, it only goes until up to around a quarter, then it gives me this error:
Error code: UEUpdateFailed
UE_2005

I did everything correctly, and the connection was never disrupted. Niether was the internet.

I've reinstalled the companion twice now, and it's still doing it.

Help? 😕

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Mon, 19 Dec 2016 12:47:38 GMT

Thanks for the update @Geki!

Sorry to hear that you're having some trouble with Xperia Companion. What I would recommend is that you first make sure that Xperia Companion isn't blocked by your antivirus or firewall. Should you still receive the same error message in Xperia Companion I recommend that you try either a new network or another computer.

Keep me posted!

Re: Sony Xperia E3 stuck at Sony logo

Geki — Fri, 23 Dec 2016 09:15:08 GMT

Nope, still doesn't work
Are there other solutions? Or, other viable alternative programs I could use to repair my phone?

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Fri, 23 Dec 2016 16:13:16 GMT

I'm afraid I can only refer you to Xperia Companion in order to repair the software of your device. If you've tried this using another computer and/or network and your phone still isn't working this might be related to hardware rather than software.

If a software repair wasn't possible or didn't help I would recommend that you have your phone sent to an authorized service centre. For information on how to proceed with sending in your device and for more information on local warranty and service procedures I'd suggest you contact your Local support.

I'm sorry for any trouble this might cause for you.

Re: Sony Xperia E3 stuck at Sony logo

Geki — Fri, 23 Dec 2016 23:42:17 GMT

I understand. Thanks a lot for the help!

Re: Sony Xperia E3 stuck at Sony logo

Didrik — Wed, 11 Jan 2017 07:19:46 GMT

Hi again @Geki!

How's it going?

Just checking in to see if there's an update to your case. If so, feel free to share it here so others can read about how it went.

Re: Sony Xperia E3 stuck at Sony logo

nino3 — Sat, 22 Apr 2017 02:26:19 GMT

Hello everyone ...
My apologies to the administrators of this wonderful site ..
Forgive me I am new here, it makes me really pleasures, but I do not speak English, accept my apologies if you like ...: oops:
so ..
My Xperia e3 D2203. Fall always in the same breakdowns, the first time he made a loop restart, I reset it to factory state using pc companion, but after two days he made the same crash: roll : ..
After two days of a new restoration it crashed at startup, I restored it again, after two other days several applications claimed a shutdown or a malfunctioning, at the same time, Which has forced me to restore it again and every time I encounter one of these breakdowns in 2 or 3 days max after each restore even in safe mode or whenever I restart it .... Then I ask Your help if you like

GT - alexdon

Re: Sony Xperia E3 stuck at Sony logo

mingderwang — Wed, 20 Sep 2017 15:08:04 GMT

Same thing happens to my E3 too.

Even though I repair it by Xperia Companion, it works fine (when you keep power on)

It will get into BootLoop and hang again and again after ether restart the system or power off (reset) the system. It's not acceptable.

I have to keep the phone in charged without any power interruption to keep system alive.

Please Sony guy to really fix the bug for E3. I don't think your up-to-date firmware (Software version: 18.5.C.0.19-R9B) has fixed the problem. We are not your testers, we are your royal customers.

Best regards,

Ming

Re: Sony Xperia E3 stuck at Sony logo

tejasap — Mon, 02 Oct 2017 10:25:08 GMT

Is your problem is solved or not because i havig same problem of getting back from application and power on ,etc.

Re: Sony Xperia E3 stuck at Sony logo

r_Rp_ — Mon, 16 Oct 2017 06:54:41 GMT

My device also stuck at logo. What is the reason for this ?

Re: Sony Xperia E3 stuck at Sony logo

abhishekbaral19 — Wed, 09 Jan 2019 10:20:55 GMT

I am also facing the same issue the bootloop issue and the xperia companion issue. So just checking whether you resolved the issue? If yes could you guide me