topic Re: Mobile data issue in E Series

Mobile data issue

Trevrev — Tue, 08 Nov 2016 14:14:18 GMT

Hello,

I'm new here.

Very frustrating problem. My mobile data is working. Whatsapp works, so does Facebook messanger.

I'm getting a good signal and H+ is flashing away at the top of my phone.

But......I can't open any apps or browsers using my data.........It's saying no connection, or timed out.

I've been on to my provider and there doesn't seem to be an issue their end. They think it's a phone problem.

This has been happening for two days. I've tried everything i know of.

My friend connected to my data, used it as a hotspot and it all worked fine.

Everything works great when connected to wifi too.

APN is all set up correctly.

Mobile data "is" switched on!!

Can anyone help!

I haven't yet done a phone reset, because Sony Companion won't backup my phone......It takes forever and keeps freezing.

Kind regards...........Trevrev.

Re: Mobile data issue

Uliwooly — Tue, 08 Nov 2016 16:15:34 GMT

Some carriers restrict data, lets say 1GB for browsing and using apps, and they allow unlimited whatsapp and facebook, perhaps that's your situation.

Re: Mobile data issue

Trevrev — Tue, 08 Nov 2016 16:40:24 GMT

Hi, i've been on to my provider.

All seems ok from their end........I have 4gb a month allowance. I've hardly touched that.

As far as they're concerned, my data is working fine. No restrictions...

They think it's a phone issue.....That's why i'm here.

To see if it's happened to anyone else.

Trevrev

Re: Mobile data issue

Uliwooly — Tue, 08 Nov 2016 18:23:49 GMT

Boot in >>> safe mode this will disable all third party apps, you can check hangouts, youtube, etc.

Re: Mobile data issue

Trevrev — Wed, 09 Nov 2016 08:19:50 GMT

Hello again......

Tried in safe mode........Still not working.

That was after i'd backed up to my Google account and done a total reset.

Got a new SIM on order.......If it's not that, it's got to be a phone issue.

Tried backing up to Sony Companion yesterday!! What is going on?.........4hours and it still hadn't finished. Forget that!!

Trev.

Re: Mobile data issue

Trevrev — Fri, 11 Nov 2016 08:59:01 GMT

Hello again,

New SIM.........All working fine now.

Thank heavens it wasn't the phone.

Thanks to all that replied........

Oh!! Bleeping out the word "*H.e.l.l" Really!!! Funniest thing ever!! Not even a swear word. LOL.

Trev.

dehghon2701

dehghon2701 — Wed, 13 Sep 2017 00:04:04 GMT

@Trevrev wrote:
Hello again,
New SIM.........All working fine now.
Thank heavens it wasn't the phone.
Thanks to all that replied........
Oh!! Bleeping out the word "*H.e.l.l" Really!!! Funniest thing ever!! Not even a swear word. LOL.
Trev.

SM-G361 H

Re: Mobile data issue

Gagoka — Tue, 02 Oct 2018 14:04:28 GMT

Experiencing the same issue.