topic Re: Sony xperia E5 keeps turning itself off in E Series

Sony xperia E5 keeps turning itself off

YAboiJ — Mon, 03 Oct 2016 21:11:12 GMT

This has been on off over the month i have had the phone, it just randomly turns off. It usually happens when i have it in my pocket and has happened a couple of times when it gets knocked or something. Any soloutions?

Re: Sony xperia E5 keeps turning itself off

Uliwooly — Mon, 03 Oct 2016 21:17:33 GMT

Do you experience the same w/o the SIM card?

Re: Sony xperia E5 keeps turning itself off

YAboiJ — Mon, 03 Oct 2016 21:22:20 GMT

I haven't tested it without a sim because i kinda leave it in as i rely on it

Re: Sony xperia E5 keeps turning itself off

Didrik — Tue, 04 Oct 2016 06:52:10 GMT

Hi @YAboiJ,

Welcome to the community!

How often would you say your phone turns itself off? Are we talking once an hour or closer to once a day?

As @uliwooly suggested, booting your phone without your SIM-card inserted is a good start as a defect or broken SIM-card can cause the phone to reboot. If possible, try (temporarily) removing your SIM-card or that you try using another one for a while.

Do you have an SD-card in your phone? If so, try booting your phone without it inserted. Are the random shut downs still happening?

Re: Sony xperia E5 keeps turning itself off

YAboiJ — Tue, 04 Oct 2016 14:59:50 GMT

It's turns it self off a minimum of twice a week but yesterday it shut off twice in one day. I'm looking into a new sd card as this one is old but I won't be able to say straight away whether it makes a difference as it happens a couple of times a week

Re: Sony xperia E5 keeps turning itself off

Didrik — Wed, 05 Oct 2016 08:15:07 GMT

If the shut downs do not happen that often I understand this might take a while to test. Please keep us updated about what happens if you try another SD-card or if you completely remove it (temporarily).

Re: Sony xperia E5 keeps turning itself off

Kungfudon — Thu, 06 Oct 2016 00:55:33 GMT

This is happening to me as well. I find it very unlikely that it is the sim and sd card. My sim is fine because it works perfect in other phones and the sd card is new. And your correct to test this intermittent problem would be extremely difficult not to mention take weeks if the phone is only doing it every couple of days. I very poor suggestion I think to a underlining problem. Please prove me wrong with a response Sony because I have your TV and that has had software issues and I don't want a problem with this phone. Plus I am sure the longer this goes on I might lose the chance to get a replacement from the shop, meaning a probable lengthy process of a replacement from yourself..

Re: Sony xperia E5 keeps turning itself off

Didrik — Fri, 07 Oct 2016 10:12:04 GMT

Hi @Kungfudon,

I understand your frustration.

How long would you say that this has been happening with your phone? Is there any pattern as to when the shut downs occur/what can trigger it?

If you find it unlikely that the cause of this is your SIM- and/ord SD-card, have you made sure your phone is up to date? If not you can check for updates by installed Xperia Companion on a computer. Once installed, connect your phone to your computer and check for available updates.

Re: Sony xperia E5 keeps turning itself off

Fitch4ty — Thu, 02 Feb 2017 18:58:26 GMT

Hi, I have also been having the same issue. It happens to me quite a few times a day. I could just be turning the phone on and it will shutdown mid launch. It will also shutdown when on charge. It now and again does not register the charger. I have reset my phone to factory settings and check for all the latest updates. I have been suffering with this for about a month but it has been really bad in the past week. The phone is still under warranty so I will try the shop. Is this a current problem with the model? Any more advice will be most appreciated

Re: Sony xperia E5 keeps turning itself off

FloPdS — Sat, 04 Feb 2017 15:21:58 GMT

I have the same problem of turning off but generally after taking pictures. I bought my phone last September and the pb start early. I put a new memory card, ( even if the other works very well in other devices) and the pb stops for perhaps 2 months but now It comes again !!
It's my first Sony but I am very disappointed. What can I do??

Re: Sony xperia E5 keeps turning itself off

Didrik — Mon, 06 Feb 2017 12:22:06 GMT

Hi @Fitch4ty and @FloPdS,

I'm sorry to hear that the two of you are also experiencing this.

If this happens while using the camera application, is there any difference if you store your images to your SD-card compared to the internal storage? Are the shut downs still happening if you use the camera with your phone rebooted to safe mode?

Is there any change if you boot your phone without the SIM-card inserted? If your phone still shuts down during the booting process without the SIM-card inserted I would advise that you perform a software repair using Xperia Companion using a computer. Note that this will reset the phone but there is a feature in Xperia Companion that allows you to backup your phone.

Let me know how it goes!

Re: Sony xperia E5 keeps turning itself off

Franny — Sun, 12 Feb 2017 20:20:27 GMT

Having the same problems too. Got my phone from Argos in December and for the last two weeks the phone is powering off for no reason. It's starting to get rather annoying being a new phone. Any help will be appreciated.

Re: Sony xperia E5 keeps turning itself off

Didrik — Mon, 13 Feb 2017 10:02:33 GMT

Hi @Franny, I'm sorry to hear you are experiencing the same as everyone else in this thread. Have you tried the previous troubleshooting suggested here? Let me know if it helped or not.

Re: Sony xperia E5 keeps turning itself off

FloPdS — Wed, 01 Mar 2017 17:40:18 GMT

Hi I tried several times to reboot the phone with computer, I lost part of my informations even if I normally saved them with the Sony app and it was always the same. I tried to suppress some apps that I can't store in my memory card, desactivate some others and don't allow the automatic updates. but nevertheless the app update and continue working!! Very bad device 😥
What can I do now???

Re: Sony xperia E5 keeps turning itself off

FloPdS — Sat, 04 Mar 2017 09:08:21 GMT

So?? No solution??
In an other thread you suggested to turn off the apps we don't need to gain some memory but it's doesn't work!! The apps update automatically even if I don't want. How stop that? How turn off definitely the Sony app we don't need? Let's answer please

Re: Sony xperia E5 keeps turning itself off

TJH — Sun, 05 Mar 2017 16:50:23 GMT

I've had the same issues as the others on here, but mine could be five times a day and makes the phone unusable. It's a pretty new phone, and I'm disappointed as my previous Sony was brilliant. I've done all the resets possible from home, including all the pc companion stuff, so how do I get it looked at properly?

Re: Sony xperia E5 keeps turning itself off

Cesareo — Tue, 07 Mar 2017 17:14:10 GMT

I'm in the same situation the phone worked just fine for a month , after that the problems started, the phone keeps turning itself off just randomly, now it doesn't charge the battery properly,I've already tried to remove the sim card and SD card without luck, and tried the companion option as well to reset the phone from factory settings .Do you guys think that there's going to be a soluton for this? otherwise the phone is still in warranty and i will request another brand if possible.

Re: Sony xperia E5 keeps turning itself off

KenanXV99 — Thu, 23 Mar 2017 14:56:50 GMT

hi i had the same problem for like one weeks 5 times per day espacialy when it's in my pocket and now my phon is not responding for any thing!!
i got the phone like 2 months ago!

Re: Sony xperia E5 keeps turning itself off

flaviocosta — Tue, 28 Mar 2017 17:15:47 GMT

Hi i have the same problem and my phone have just 1 week!!! just switch off and on by im self!!!

Other problem is the camera of the phone dont take ages to make autofocus!!!!

I buy this one because i love the m2 i had !!!!

I just go to the shop to change for another mobile!!!!

Re: Sony xperia E5 keeps turning itself off

Kateg29 — Wed, 29 Mar 2017 13:11:00 GMT

My phone switches itself off every time I plug it in to charge - last night it actually charged to 100% but it did switch off. On monday night it switched itself off 7 times during a charge and stopped charging - I never got past 75% charge in 4 hours (battery was at 49% when I started) I really wanted to throw the phone out of the window - is this going to be fixed as looking at this forum there seems to be a lot of people in the same boat as me