https://community.sony.rs/t5/e-series/cannot-access-phone/m-p/3622790#M4259 <P>A green.box appears around lock icon so I cannot use.phone or access settings</P> Thu, 20 Sep 2018 19:56:15 GMT Magsie 2018-09-20T19:56:15Z https://community.sony.rs/t5/e-series/cannot-access-phone/m-p/3622790#M4259 <P>A green.box appears around lock icon so I cannot use.phone or access settings</P> Thu, 20 Sep 2018 19:56:15 GMT https://community.sony.rs/t5/e-series/cannot-access-phone/m-p/3622790#M4259 Magsie 2018-09-20T19:56:15Z https://community.sony.rs/t5/e-series/cannot-access-phone/m-p/3622791#M4260 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1192910">@Magsie</A>, welcome to our forum!<BR /><BR />It does sound like the Talkback feature in the device has been enabled. Talkback is&nbsp;<SPAN>a pre-installed screen reader service on Android devices provided by Google for visually impaired users.<BR /><BR />To turn this off, follow the instructions below.<BR /><BR /></SPAN></P><OL><LI>Drag the status bar downwards with two fingers.</LI><LI>Tap the gear icon,&nbsp;<SPAN>&nbsp;and then double-tap it.</SPAN><BR />Using two fingers to scroll through the menu, find and tap<SPAN>&nbsp;</SPAN><STRONG>Accessibility</STRONG>, then double-tap<SPAN>&nbsp;</SPAN><STRONG>Accessibility</STRONG>.</LI><LI>Tap<SPAN>&nbsp;</SPAN><STRONG>TalkBack</STRONG>, then double-tap<STRONG><SPAN>&nbsp;</SPAN>TalkBack</STRONG>.</LI><LI>Tap the switch beside<SPAN>&nbsp;</SPAN><STRONG>On</STRONG><SPAN>&nbsp;</SPAN>or<SPAN>&nbsp;</SPAN><STRONG>TalkBack</STRONG><SPAN>&nbsp;</SPAN>once, then double-tap the switch.</LI><LI>Tap<SPAN>&nbsp;</SPAN><STRONG>OK</STRONG>, then double-tap<SPAN>&nbsp;</SPAN><STRONG>OK<SPAN>&nbsp;</SPAN></STRONG>to confirm.</LI></OL><P>Let me know if that helps!</P> Fri, 21 Sep 2018 07:37:33 GMT https://community.sony.rs/t5/e-series/cannot-access-phone/m-p/3622791#M4260 Jonas 2018-09-21T07:37:33Z