topic video keeps pausing in L Series

video keeps pausing

silvamayflower — Sun, 28 Feb 2021 10:21:02 GMT

For a few weeks now I have had this problem: video and sound (in particular Youtube vid and BBC sounds) keep pausing, resume when the arrow head is pressed, but then stop again moments later.

First I tried restarting the phone. Then I tried emptying cache. Finally I tried installing a trusted cleaner, but it didn't work on my phone so I uninstalled. I also checked for apparent rogue apps. Then I switched my consuming to another device and hoped an update would solve it. Eventually I factory reset my phone - and still it happens.

Today I went through the apps again, and uninstalled a few I didn't need, and a few I can replace. Still it happens.

I read everywhere that it must be an app, which is my suspicion, but how, without uninstalling the lot, can I tell which is the rogue - or whether there might be another reason.

It looks as though I'm going to have to use my inferior device until upgrade time otherwise - which is about 18 months away!

Re: video keeps pausing

Anonymous — Wed, 17 Mar 2021 15:08:12 GMT

Hi there, so the issue doesn't happen with all of the videos or media on your device?

Re: video keeps pausing

silvamayflower — Wed, 17 Mar 2021 16:23:08 GMT

I would say yes,it very likely does happen with all audio/video media: as I reported, I can't play BBC sounds or YouTube. Before I replied to you, I also tried Netflix and BBC iPlayer with the same results. I figure it might be an app, but I can't trace it - without starting all over again, I mean. Any suggestions?

Re: video keeps pausing

Anonymous — Thu, 25 Mar 2021 13:51:47 GMT

You can try to troubleshoot these apps from the steps and this link and check if it will work or not: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00235707

Re: video keeps pausing

silvamayflower — Mon, 29 Mar 2021 07:21:39 GMT

Thanks for the reply. I tried your solutions on the main two apps that are faulting: BBC sounds and YouTube (though there are others where video/audio refuses to play - ie starts and then stops very quickly. No change.

Please note: I have 114 apps on my phone. I can't identify one I have uploaded recently, so I suspect that if it is an app at fault, it must be an update. Might you be telling me that the only way I can possibly identify this problem - video stopping (not pausing, actually stopping) with the above two apps and others with video - would be to go through all the steps with each app, then test out the video/sound apps again? I do wish there were some other way. I miss being able to click on a youtube vid or switch my radio to my phone - even though the sound on this phone is not good.

Re: video keeps pausing

Anonymous — Thu, 01 Apr 2021 14:29:45 GMT

You can try to enable safe mode on your device , that will disable all the third party apps, but you'll still be able to test YouTube as it is a preinstalled app, and check if the same thing will happen or not ?

Also what is the model of your device ?

Re: video keeps pausing

silvamayflower — Fri, 02 Apr 2021 06:32:16 GMT

Thank you. That worked. When I enabled safe mode, YouTube ran without a
problem.

My phone is an Xperia L4.

Sylvia

Re: video keeps pausing

Lord_viridis — Tue, 06 Apr 2021 09:02:34 GMT

Are you wearing earphones when this occurs by any chance?

Re: video keeps pausing

silvamayflower — Tue, 06 Apr 2021 09:26:16 GMT

No - no earphones. It just stops after a few seconds of play. As it
doesn't happen in safe mode, I'm assuming it's an app. Any easy way of
telling?

Sylvia

Re: video keeps pausing

Lord_viridis — Tue, 06 Apr 2021 09:32:05 GMT

No real way to tell aside from removing 3rd party apps, in order from the apps installed most recently to when you noticed the behaviour.

Re: video keeps pausing

Anonymous — Thu, 08 Apr 2021 16:36:43 GMT

The options that you have is either to remove the apps starting from the recently downloaded apps and test with each one you remove or you can do a factory data reset without downloading all the apps back again on the device , and start to test with each app you will add if the issue will come back again or not.

Re: video keeps pausing

silvamayflower — Thu, 08 Apr 2021 17:09:33 GMT

Yes thank you, I thought that's what I'd have to do! I'm going to have a
go at testing the most recent first. Are they listed in date order
somewhere, so I know which I added last?

Re: video keeps pausing

Anonymous — Fri, 09 Apr 2021 11:19:06 GMT

No, unfortunately i don't think there is a way for that.