topic Re: Xperia M2 Aqua black screen in M Series

Xperia M2 Aqua black screen

RebornX10 — Thu, 08 Oct 2015 12:05:54 GMT

Hi so i got a big problem on my M2 Aqua: after the Lollipop update release, i've tried to update it with the PCC but just before installing the new OS on my device, it (my phone) suddently turned off (the step where it's ask to have more than 80% of battery remaining for the update) and no way to turn it on back so i've tried a "Fast boot" (power+volume up button) and it did nothing, just a little vibration and the Sony logo, and then BLACK SCREEN (and the Red LED) , it's stuck and i cannot do anything, so i've unplugged it from my computer and since this i just have a black screen and (when plugged) a red LED.

I've tried to discharge, to charge it, to remove the sim and the SD but nothing to do...

Please HELP me

(Sorry for my bad english)

Sam

EDIT 1: the PCC cannot connect to my phone anymore

Re: Xperia M2 Aqua black screen

Samuel1 — Thu, 08 Oct 2015 12:13:20 GMT

I'm sorry to hear that.
I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.

Re: Xperia M2 Aqua black screen

RebornX10 — Thu, 08 Oct 2015 12:17:21 GMT

http://prntscr.com/8p2jvn

I can't even put my country

Re: Xperia M2 Aqua black screen

Samuel1 — Thu, 08 Oct 2015 12:18:45 GMT

Which country are you in?

Re: Xperia M2 Aqua black screen

RebornX10 — Thu, 08 Oct 2015 12:24:40 GMT

Mauritius

Re: Xperia M2 Aqua black screen

Samuel1 — Thu, 08 Oct 2015 12:28:25 GMT

Alright, in that case I'd recommend that you contact the store where you bought the phone as they should be able to help you send in the phone to a service center.

Re: Xperia M2 Aqua black screen

RebornX10 — Thu, 08 Oct 2015 12:32:47 GMT

thank you

Re: Xperia M2 Aqua black screen

Samuel1 — Thu, 08 Oct 2015 12:33:18 GMT

Any time! I hope everything works out for you.