topic Re: Phone Shuts Off? in M Series

Phone Shuts Off?

joe2cool1 — Sun, 15 Oct 2017 11:57:09 GMT

Hi Sony M phone justs shuts off when using? Appreciate any help

Thx

Re: Phone Shuts Off?

ChloeS — Fri, 27 Oct 2017 04:15:46 GMT

Sorry to hear about that

Do you notice the handset shuts down when using a particular app or performing a particular function? Or does it happen completely randomly.

Let me know

Re: Phone Shuts Off?

joe2cool1 — Thu, 02 Nov 2017 17:29:16 GMT

Hi phone shuts off after a few seconds of being on?

Thx

Re: Phone Shuts Off?

ChloeS — Thu, 02 Nov 2017 23:06:36 GMT

Hi @joe2cool

Thanks for confirming that

Can you try performing a software repair using Xperia Companion to see if this resolves it for you?

Let me know how that goes

Re: Phone Shuts Off?

john7878 — Thu, 30 Nov 2017 08:37:18 GMT

Hello my M2 is also constantly shutting down. Have done a hard reset not helped. Have tried a software repair but can't keep the phone on long enough to complete it. Nice phone but this is disapointing.

Re: Phone Shuts Off?

joe2cool1 — Thu, 30 Nov 2017 11:34:35 GMT

Given up on Sony M, still shuts off. Thx for help

Re: Phone Shuts Off?

ChloeS — Thu, 30 Nov 2017 23:42:11 GMT

Hi @joe2cool

Sorry to hear you are still having this problem

From here I would advise contacting Local support as they would be best to assist from here.

Good luck