https://community.sony.rs/t5/m-series/m5-5633-dead/m-p/3582918#M19700 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1105271">@Jutt</A>,</P><P>I'm sorry to hear this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>I recommend that you try to force restart your device. To do so press and hold the volume up and the on/off key simultaneously&nbsp;until your device vibrates 3 times, then charge your device for at least 30 minutes.</P><P>You can also temporarily remove any SIM or SD card from your device to see if they may be the cause of this behavior.</P><P>If you are still experiencing the same behavior I would recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for repair.</P><P>Let me know how it goes.</P> Wed, 20 Dec 2017 08:53:03 GMT Emil 2017-12-20T08:53:03Z https://community.sony.rs/t5/m-series/m5-5633-dead/m-p/3582917#M19699 <P>My SONY M5 looks dead after a software repair on <STRONG>XC</STRONG> it only shows red led when i put it on charging. can it be repaired by <STRONG>SONY Service Center</STRONG> ????</P> Wed, 20 Dec 2017 07:55:16 GMT https://community.sony.rs/t5/m-series/m5-5633-dead/m-p/3582917#M19699 Jutt 2017-12-20T07:55:16Z https://community.sony.rs/t5/m-series/m5-5633-dead/m-p/3582918#M19700 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1105271">@Jutt</A>,</P><P>I'm sorry to hear this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>I recommend that you try to force restart your device. To do so press and hold the volume up and the on/off key simultaneously&nbsp;until your device vibrates 3 times, then charge your device for at least 30 minutes.</P><P>You can also temporarily remove any SIM or SD card from your device to see if they may be the cause of this behavior.</P><P>If you are still experiencing the same behavior I would recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for repair.</P><P>Let me know how it goes.</P> Wed, 20 Dec 2017 08:53:03 GMT https://community.sony.rs/t5/m-series/m5-5633-dead/m-p/3582918#M19700 Emil 2017-12-20T08:53:03Z