topic Re: Camera Error - "Unknown Error" in Other/General

Camera Error - "Unknown Error"

Sun, 03 Jun 2012 02:17:51 GMT

I purchased the xperia S phone on 2nd May, one of the USP's of the phone i liked 12 MP camera, after a few clicks the camera started showing, Error - "Unknown Error"

I had called the customer support - help line and I was adviced and did the following things but did not help

1. Settings reset of phone

2. Factory reset of the phone

Next i was asked to go to the nearest sony service centre to get the software updated, I have done it and got the phone updated with the latest software available yesterday, worked fine for some time but again the error has started appearing. I would be going back to the the service centre again tomorrow.

I would Appreciate any help on this issue.

Re: Camera Error - "Unknown Error"

Uliwooly — Sun, 03 Jun 2012 02:41:35 GMT

did you tried to repair it again with either SUS or PCC?

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

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Re: Camera Error - "Unknown Error"

Sun, 03 Jun 2012 02:44:00 GMT

Thanks Uliwooly...I will try and check with this

Re: Camera Error - "Unknown Error"

Sun, 03 Jun 2012 04:10:51 GMT

I have installed the latest update for the phone from Update Service...Camera is working fine till now, clicked a few snaps...problem used to come suddenly...Let me use it for a couple of days and I will post feedback.

Thanks for the support...Appreciate this..:smileyhappy:

Re: Camera Error - "Unknown Error"

Uliwooly — Sun, 03 Jun 2012 04:15:56 GMT

Excellent

what are your thoughts on this

Xperia S picture quality, the pictures look amazing on the S's screen but washed out on a regular LCD/LED or HD TV/Screen

http://talk.sonymobile.com/thread/36192

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Re: Camera Error - "Unknown Error"

Mon, 04 Jun 2012 03:18:57 GMT

I was happy for sometime, but the error has started appearing again. I am enclosing some snapshots.

I am Planning to go to Sony service centre today to return the phone for repair.

Re: Camera Error - "Unknown Error"

Uliwooly — Mon, 04 Jun 2012 03:36:23 GMT

that's a good idea, I hope it's nothing serious

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Re: Camera Error - "Unknown Error"

Fri, 15 Jun 2012 13:07:25 GMT

Got it Resolved finally, Handset was replaced by Sony. Thanks for the support provided.

Re: Camera Error - "Unknown Error"

Uliwooly — Fri, 15 Jun 2012 13:13:48 GMT

Anytime did they said what exactly was wrong with it?

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Re: Camera Error - "Unknown Error"

Fri, 15 Jun 2012 13:21:46 GMT

No..The servie centre nearest to my place is by a third party service provider of sony, They had sent the old phone to Sony, Chennai india for replacement as they could not understand ths issue or root cause of problem.

Re: Camera Error - "Unknown Error"

Uliwooly — Fri, 15 Jun 2012 13:22:53 GMT

oh I see, well at least you have a working phone now

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Re: Camera Error - "Unknown Error"

isaacks — Mon, 07 Oct 2013 23:09:02 GMT

not found for mi, i install diferents firmwares and not found, update with software of sony and not found, help me please