topic Re: Sony TrackID 3.60.39 in Other/General

Sony TrackID 3.60.39

Veresova — Fri, 09 Mar 2012 09:37:04 GMT

Sony release a new version of TrackID 3.60.39

How to update? The discussions that if you read it downloads and installs it in the phone are two applications (old and new).

Original remove and install new or is there another procedure?

Re: Sony TrackID 3.60.39

Nabeel — Fri, 09 Mar 2012 09:48:16 GMT

this version 3.60.39 is totally new version, u can consider it as different app.

old track id and new track id are 2 different apps , if you install the new version, it won't replace the older version or get updated

and u cannot uninstall the older version untill you root, as it came with the mobile

However if you want to use the new version, you will have to keep the old as well

Re: Sony TrackID 3.60.39

Markus1 — Fri, 09 Mar 2012 09:59:36 GMT

The pre-installed Track ID version will let you know if it needs to be updated (when you start the app). If you downloaded the app from Google play you need to go here, navigate to My apps, tap on Track ID and then tap on Update. These two apps are different and does not have the same version number.

If you have two versions it probably means you've installed the one from Google play even though you already had it pre-loaded.

The version in Google play is mainly meant for the Android phones that doesn't have Track ID from start (e.g. non-Sony phones).

Re: Sony TrackID 3.60.39

Veresova — Fri, 09 Mar 2012 18:34:43 GMT

Thank you.

Re: Sony TrackID 3.60.39

Mon, 26 Mar 2012 16:59:04 GMT

I Have the MTI15 xperia neo and when I open Track Id it tells me there is an update, but when I select update now a message pops up in my notification bar saying cannot download. Please help

Re: Sony TrackID 3.60.39

sushantnkiri — Tue, 27 Mar 2012 07:17:43 GMT

Same problem.

I have Neo V, it shows same error.

http://talk.sonymobile.com/thread/34447

Re: Sony TrackID 3.60.39

Markus1 — Tue, 27 Mar 2012 08:24:25 GMT

Are we talking about the pre-loaded Track ID app or the one installed from Play Store?

Check that you have a working internet connection (try both 3G and Wi-Fi to be sure) and try again.

Let me know if the issue persist.

Re: Sony TrackID 3.60.39

Bobeobi — Tue, 27 Mar 2012 08:43:02 GMT

Same problem. So called pre-loaded app saying it is new update and couldn't update, so the only way to get it - download from Market. And then we have 2 separate apps

Re: Sony TrackID 3.60.39

sushantnkiri — Tue, 27 Mar 2012 08:47:34 GMT

About the pre installed one which comes integrated.

When i run the app,it shows an update is there, when try to update it.

It tells can't download. Data connecetion is proper.

Pls follow this link. http://talk.sonymobile.com/thread/34447

Re: Sony TrackID 3.60.39

Markus1 — Tue, 27 Mar 2012 08:59:22 GMT

I just got the "update available" message myself now. Got one a few weeks ago which worked fine. I thought we were talking about the same now.

This one however did not install on the first attempt. There seems to be a problem with the service rather than with the phones.

My colleague sitting next to me could update just now but not yesterday. I'm still unable to update.

So - I'll monitor this problem but for now I think we can wait and see if it works later today or tomorrow. If not I will report this.

Re: Sony TrackID 3.60.39

sushantnkiri — Tue, 27 Mar 2012 09:07:56 GMT

Thx u.

There is one more small issue, which i also posted on https://www.facebook.com/sonymobilein but didnt got any reply from there.

I have Neo V. I bought it in December 2011. First when i used to Update Status from Timescape, it used to show Sony Ericsson Logo on Facebook. I have latest software update on my cell.

After Sony Ericsson Mobile became Sony Mobile, Logo is changed. But it doesn't show when i Update Status now through Timescape, also when Xperia Link (which is shown below status) is clicked then it show "The page you requested was not found."

Will it be fixed in next update ? And when is Sony releasing ICS update ? Is the date decided ?

Thanks in advance

Thanks in advance,

Sushant N. Kiri

Re: Sony TrackID 3.60.39

Wed, 04 Apr 2012 11:26:21 GMT

I've the same problem,my track id tell me i need an upgra,but it doeasn't work !

Re: Sony TrackID 3.60.39

zimpee — Fri, 06 Apr 2012 23:59:12 GMT

Same here.

Weird that it's 7th of April, this issue is a month old now. Probably hard to solve for Sony guys.

zimpee

Re: Sony TrackID 3.60.39

Xpeeria-Pro-Use — Thu, 12 Apr 2012 07:41:34 GMT

Any news about TrackID problem solving?

Re: Sony TrackID 3.60.39

Markus1 — Thu, 12 Apr 2012 08:01:08 GMT

The issue is escalated and there's a team working on it as we speak. Not sure what the current status is though.

Re: Sony TrackID 3.60.39

Markus1 — Wed, 18 Apr 2012 09:04:27 GMT

OK people, this should be solved now. Can you please confirm this?

To shed some light on the problem and what's been done to fix it:

When the first recognition is done in TrackID the application checks if there is an update available on the “Java update server”. If there is no update, the client should get an empty body in the response. The Java update server was recently moved and with the move a small change was introduced: Instead of an empty body, the server responded with the text “Latest version is used” or something similar. This small text body from the server response was interpreted as an update package by the client. Consequently the update failed.

Now the implementation is changed so no text body is included in the update response.

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