topic ECHO on TIPO Bad - in Other/General

ECHO on TIPO Bad -

sameerpatil1 — Wed, 28 Nov 2012 11:21:58 GMT

I have purchased Xperia Tipi single SIM on 11th of November on Diwali festival. I have started using on same day and when I was calling to few of my friends then they complain about my voice and inform they are not able to hear me Cleary and they are gating their ECHO itself on their cell phone. Initially I thought that this might be issues due to network operators.Same issues was continue more than week then done two tests

.I tried by inserting other SIM cards to my phone and then celled to same numbers –Still ECHO was thereThen I want to service center –where I have given my cell phone for investigation and they inform they will take 10 days for detail investigation. During one hour of my waiting period there were three Tipo user arrived with same complain ,out of them one got replacement as he came just after 3 days after his purchase.As a phone voice quality and cell connection as basic characteristics of any basic cell phone. Now hoe come sany haven’t captured in their testing cycle. Its very bad for user that Sony failed to provide basic smooth call connection to user.If this issues is not solved then I will file case against SONY Mobile in consumer court.

Sam

Re: ECHO on TIPO Bad -SONY to send this device to scrap

Johan — Thu, 29 Nov 2012 12:01:46 GMT

I'm sorry to hear. I suggest that you raise this with your local support team.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

I haven't noticed this as any general problem for the model but our repair centers keep records of incoming repairs so we can evaluate potential problems.

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Fri, 30 Nov 2012 09:18:47 GMT

John

As Tech support Engineer you can only say this.

As a user you cant image what we are gating after paying full amount to Sony Corp.

One more thing its not device specific issue Its generic issues.

When i went to service center this issues already reported by more than 100 user in last 10 days.

..................

I have given my phone ti service station and that have keep this device for more than 4 days to repair. And then returned this device as working fine..But still issues is there and its 100% reproduce..

I have visited second time and now they are saying they will replace this device.

------------

As a user this is not good ..what image Sony is carrying in customer?

Especially as user i will not buy SONY next time....and along with me you have losed 10 more customers

Bad Sony,

Sam

Re: ECHO on TIPO Bad -SONY to send this device to scrap

piyushtrivedi10 — Tue, 04 Dec 2012 07:29:54 GMT

Hi Sameer,

Did u find any solution?
I am also having the same problem. Everyone who is calling me is telling the same thing that their voice is getting echoed. Its really annoying.

Mr. Johan,

I called the service centre they asked me to repair/update software & then factory reset but that din't worked. It looks like this a genuine common issue in Tipo single & dual sim. Why don't you provide a valid & straighforward explaination on this.

Thanks

Piyush

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Tue, 04 Dec 2012 12:15:15 GMT

Puyush

Thnaks for raising this .

Its known problem for sont as thay have many TIPOS with such problem on even day.

They just running ways from solution which is not good.

They have just chited that thay have fixed this issue by keeping by cell more than ten days and they tried twice but they fail to resolve this issue.

Its seems like that are just buying time and doing nonsense stuff.

Its badddddddddd

Re: ECHO on TIPO Bad -SONY to send this device to scrap

iamshital — Wed, 05 Dec 2012 10:31:09 GMT

TURN OF XLOUD TECHNOLOGY IN SETTINGS, it helped me a bit..

Re: ECHO on TIPO Bad -SONY to send this device to scrap

piyushtrivedi10 — Wed, 05 Dec 2012 17:20:01 GMT

@sameer & shital: Did u got put that cool looking plastic cover on the phone...?
coz' i just removed it & checked for echo...& surprisingly it worked for me...can u plz check & reply?

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Thu, 06 Dec 2012 09:11:34 GMT

puyush:

I dont have any such cover even company new phone plastic i have removed ...

Its non sence SONY ....I have even very bad exp with sony not have with anyone even in my entire life

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Sat, 08 Dec 2012 18:44:06 GMT

John

Still sleeping? friend weak up and call to SONY CEO ...we will hit them and thier quality commitment now..

ask your ceo to read their quality policy and vision infrant of all employee.

My problem has to get resolve any how in next 3 days ..other wise i am reday to tye a big knot on Sony's neck through legal action....

call me on my cell phone

Re: ECHO on TIPO Bad -SONY to send this device to scrap

rohitranka51286 — Tue, 11 Dec 2012 12:02:38 GMT

Hello Sammer,

Did you get any solution regarding this.

Bcoz i also face the same problem ... as like you i was thought it is a network problem but now i came to know this is ECHO problem even you using your headset problem still same.

worst thing is that their service centre timing Mon to Sat 10.00 AM to 6.00 PM, which is working times for almost people. so even you want to visit their service centre then you have to took leave ..:(

very bad experience with sony really.

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Tue, 11 Dec 2012 12:32:01 GMT

Hi Rohit

After doing complain with consumer cort i have been given as replacement.Not yet received new phone but all documentation done .

But i will say not go for sony from day onwards

Sam

Re: ECHO on TIPO Bad -SONY to send this device to scrap

mahipal_sony — Tue, 11 Dec 2012 14:28:25 GMT

Hi Sameer,

Could you please tell me how to file a complain in Consumer court. Even I am facing the same problem. Sony servicing center people are not at all responsinding and I sent my mobile two times for servicing for this ECHO Problem but I Sony was not able to repair that problem.

Please tell me the procedure for complaining in consumer court.

Mahipal Reddy.

Re: ECHO on TIPO Bad -SONY to send this device to scrap

sameerpatil1 — Tue, 11 Dec 2012 15:33:14 GMT

Hi Mahi

Just do following

Go to consumer grahak manch

Give rs 5 and file your complain with saying "Faulty phone provided by Sony and not able to replace" and take CASE ID

Then on single paper write your detail complain.

Add 10 rs cort fee stamp

then at lower corner mention CASE ID which grahak manch given to you...

Then submit this copy to serivce center by seppe post with ACK

next will be taken care by cort.

Sam

Re: ECHO on TIPO Bad -SONY to send this device to scrap

mahipal_sony — Tue, 11 Dec 2012 17:09:37 GMT

Thanks sameer. definately I will do this.

Re: ECHO on TIPO Bad -SONY to send this device to scrap

iamshital — Wed, 12 Dec 2012 06:07:44 GMT

charge the sony for 1million rupees and make them to bow down....

Re: ECHO on TIPO Bad -SONY to send this device to scrap

Wed, 12 Dec 2012 13:13:50 GMT

Just need to banne sony in India

Re: ECHO on TIPO Bad -

Johan — Wed, 19 Dec 2012 06:11:58 GMT

Could you please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: ECHO on TIPO Bad -SONY to send this device to scrap

upender_mallesh — Sun, 23 Dec 2012 20:40:44 GMT

Hi Mahipal,

Please can you let me know the details of consumer cournt to complaint in Hyderabad as I am also having the same echo problem on my cell phone.

I also visited 2 times to sony service center and no solution till now.

Regards

Upender Reddy

Re: ECHO on TIPO Bad -

mandarjoshi75 — Fri, 28 Dec 2012 11:39:01 GMT

Hi Johan (Xperia Support),

I am also facing the echo problem on Xperia tipo (single sim) which I bought on 16/XII/12. All callers right from day one have informed me that they get echo of their own voice while talking.

Did Sony have solution on this particular problem. Please be aware that in India Sony brand image would be in a big risk as many people including me will go to consumer court. Kindly act asap if you care your Sony brand name.

Mandar

Re: ECHO on TIPO Bad -

Johan — Tue, 29 Jan 2013 06:43:59 GMT

Hi all,

I just wanted to post and say that the problem has been identified and a fix for this issue will be implemented in a software update. Unfortunately I do not have any estimated time for release of this software yet.