topic Re: Sony Xperia S Update problem in Other/General

Sony Xperia S Update problem

njm — Wed, 18 Sep 2013 06:42:07 GMT

i cant update my xperia s to 6.2.B.1.96,while trying to update it with the Sony PC Companion, when my phone shuts down pc (running w8)shows a warning USB device not recognized.Pls give a quick solution.

Re: Sony Xperia S Update problem

Uliwooly — Wed, 18 Sep 2013 06:50:13 GMT

You need a 2.0 USB port

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Re: Sony Xperia S Update problem

Uliwooly — Wed, 18 Sep 2013 06:53:02 GMT

This should be interesting for you to know

http://www.sonymobile.com/global-en/tools/pc-companion/

1 available USB 2.0 port and USB cable
Microsoft® Windows XP™ SP3 (32 bit), Vista (32/64 bit) or Windows 7 (32/64 bit) or Windows 8 (32/64 bit)*

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Re: Sony Xperia S Update problem

Uliwooly — Wed, 18 Sep 2013 06:56:51 GMT

http://talk.sonymobile.com/t5/PC-Mac-Software/PC-suddenly-not-recognising-Xperia-Go/m-p/375431#M285

Sam

Sony Xperia Support

Posts: 4,652

Registered: ‎2011-04-10

Re: PC suddenly not recognising Xperia Go

4 hours ago

Uliwooly's option is quite likely correct, however before going down that path please try this:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter. You should see something similar to the below example.

Microsoft Windows 8 users

Method 1

To open Device manager on your computer

Click Windows Key + X to open the Start Menu.
Select Device Manager from the Start Menu.

Method 2

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: Sony Xperia S Update problem

njm — Wed, 18 Sep 2013 06:59:29 GMT

oh man thnx

Re: Sony Xperia S Update problem

Uliwooly — Wed, 18 Sep 2013 07:34:24 GMT

Anytime

Re: Sony Xperia S Update problem

CliffyK — Wed, 18 Sep 2013 18:34:42 GMT

I tried updating my Xperia S to the latest update but an error occured during the update process and now I can't start my phone. An error symbol is being shown when I'm trying to switch on my phone.

Re: Sony Xperia S Update problem

_alexdon_ — Wed, 18 Sep 2013 18:36:44 GMT

Try force restart(power button+volume up until the phone vibrates).

Re: Sony Xperia S Update problem

Sam — Wed, 18 Sep 2013 23:57:13 GMT

If the advice above does not work, then please start the update process again exactly as before but without the phone connected and choose the "Repair" option when it is offered.

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Re: Sony Xperia S Update problem

CliffyK — Thu, 19 Sep 2013 03:44:01 GMT

The phone isn't being detected via USB anymore. All it shows is a' triangular error and a phone' symbol when I'm trying to start it.

Re: Sony Xperia S Update problem

Sam — Thu, 19 Sep 2013 03:59:41 GMT

Please unplug the phone, power it off, do not plug it back in and start the process below. You will plug it after the last step and this will allow you to reload the firmware with phone powered off:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: Sony Xperia S Update problem

CliffyK — Thu, 19 Sep 2013 17:24:30 GMT

Problem has been resolved. Thanks!