topic Re: Unable to use phone after updating in Other/General

Unable to use phone after updating

nelarsen — Sat, 05 Oct 2013 11:19:45 GMT

Yesteday I connected my Xperia Go to my computer in order to update the software via PC Companion. What happens mid-update though is that the software on the computer crashes. When I start up the software again and attempt to resume the software updating process, I am prompted to turn on my phone by holding in the ON button and the "VOLUME DOWN" button at the same time. When I do this, the phone turns on, and the SONY logo is on the screen.

From this point off, nothing else happens. Supposedly it should take some time for the phone to start up again while the logo is appearing on the screen, but I left it on OVER NIGHT! and also had it on 4 hours this morning, it doesn't go ANYWHERE!

I have tried restarting it by holding ON and volume button up. When I do that, and turn it on again, it resumes to the same SONY screen. NOTHING WORKS.

Re: Unable to use phone after updating

gwhispererz — Sat, 05 Oct 2013 11:35:48 GMT

Hi, suggest repairing phone software with Update Service.

http://www.sonymobile.com/gb/tools/update-service/

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Re: Unable to use phone after updating

nelarsen — Sat, 05 Oct 2013 11:48:25 GMT

Should I expect this option to work when my computer won't even recognize the phone anymore? it will not respond to anything, and it will not connect to my computer.

Re: Unable to use phone after updating

gwhispererz — Sat, 05 Oct 2013 12:03:54 GMT

Update Service does not require phone to be switched on during software repair.

Did you also try with another PC?

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If you find the post helpful, press Kudos.

Re: Unable to use phone after updating

WE — Sun, 06 Oct 2013 07:15:51 GMT

thanks for posting this nelarsen, i had exactly the same problem today and I'm going away for a few days tomorrow and couldn't afford to be without my phone. I followed the advice from the moderator who answered your question and mine is now working again. If you hadn't posted, I may not have got my fix before my flight leaves. Cheers again mate

Re: Unable to use phone after updating

WE — Sun, 06 Oct 2013 07:17:00 GMT

thanks for your response to that problem, gwhisperez, I had the same trouble and was travelling tomorrow, but thanks to your advice my phone has been restored. Cheers champion

Re: Unable to use phone after updating

gwhispererz — Sun, 06 Oct 2013 07:37:43 GMT

Hi WE, you are welcome. Have a great trip!