topic Re: Xperia S USB connectivity Problems after latest software update in Other/General

Xperia S USB connectivity Problems after latest software update

Tommy83 — Tue, 22 Oct 2013 05:26:03 GMT

I wanted to transfer some mp3 files to my My Xperia S via USB. However after the software update PC companion can't connect to my phone. When trying to detect the phone it says installing Phone but after 2 seconds i get the message PC companion is unable to connect to the phone.

Also my computer says it detects an USB-device but cannot recognize it.

So now i cannot transfer files or make a backup.
Is this due to the update and can i do something to make this work?

Before the update everything was working fine.

PC is Windows Vista.
Phone is Xperia S
Android 4.1.2
Build 6.2.B.1.96

PC companion is the latest version.

Thanks,

Tom

EDIT: Just tried on a Windows 7 PC but has the same issue.

Re: Xperia S USB connectivity Problems after latest software update

Uliwooly — Tue, 22 Oct 2013 05:42:21 GMT

Uninstall PCC > reinstall PCC, install JAVA

http://www.java.com/en/download/index.jsp

restart your PC > connect your phone

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Tue, 22 Oct 2013 05:54:18 GMT

Reinstalled PC Companion, installed latest Java, rebooted the computer but the problem is still there.

Also tried different USB-port and rebooted the phone.

Why you break my phone Sony updates?

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Tue, 22 Oct 2013 13:29:44 GMT

Maybe its that the 4.1.2 update screwed up my USB drivers on my phone?
And is it possible to reinstall those drivers?

Re: Xperia S USB connectivity Problems after latest software update

Uliwooly — Tue, 22 Oct 2013 18:33:10 GMT

Try a different computer

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Tue, 22 Oct 2013 18:56:26 GMT

@uliwooly wrote:
Try a different computer

I tried on 3 computers, Windows Vista and Windows 7.
All have the same problem.

Was looking on the internet for similar problems and solutions.
So i tried different usb debug apps and messed with some of the settings and looked into downloading drivers.
I noticed that my "mtp extention service" was not on.
And stumbled onto an "usb mode switcher"-app that changes usb mode from mtp to mass storage and vice versa.
Didnt seem to work at first but after switching back and forth a few times and rebooting my phone it suddenly connected to my pc again and began installing apropriate drivers onto the pc. I could do everything i could normally do.

After disconnecting the USB cable and reconnecting to check if the problem was solved it didn't recognise my phone again and the problem is still there.

Re: Xperia S USB connectivity Problems after latest software update

_alexdon_ — Wed, 23 Oct 2013 15:58:26 GMT

Enable USB debugging mode and connect again.

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Wed, 23 Oct 2013 16:31:11 GMT

@alexdon wrote:
Enable USB debugging mode and connect again.

Yeah already tried all those things..

Will not work..

Re: Xperia S USB connectivity Problems after latest software update

_alexdon_ — Thu, 24 Oct 2013 13:13:57 GMT

You could uninstall PCC,reinstall it and reconnect the phone.

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Thu, 24 Oct 2013 23:21:27 GMT

@alexdon wrote:
You could uninstall PCC,reinstall it and reconnect the phone.

Yeah i tried that too.. i tried all the standard things already..

Doesn't help

Re: Xperia S USB connectivity Problems after latest software update

Sam — Fri, 25 Oct 2013 04:11:43 GMT

Have you tried this, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

Don't forget to mark posts that answers the topic as Accepted Solution.
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Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Fri, 25 Oct 2013 04:51:02 GMT

@Sam wrote:
Have you tried this, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

This doesn't work either.
After i uninstall the Unknown Device and wait for a moment it says that it installed drivers, but then it just says it doesn't recognise the usb device.

Re: Xperia S USB connectivity Problems after latest software update

Rickard — Fri, 25 Oct 2013 09:03:49 GMT

To see if this is a problem with MTP or a connectivity problem you could try transferring some files using ADB. What happens if you enable USB debugging and try to access the phone and transfer files using MyPhoneExplorer (www.fjosoft.at)? That software uses ADB.

Re: Xperia S USB connectivity Problems after latest software update

Tommy83 — Sun, 03 Nov 2013 02:47:53 GMT

Found out what the problem was.
Wasn't actually a sofware problem but a faulty usb-cable.

Wich was weird because it would charge normally and stuff.

But i used a cable from a friend and it worked, so i bought a new usb-cable and the phone got detected just fine.

Sorry for wasting your time and thanks for trying to help.
Feel a bit silly now

Thanks, Tom