topic Re: Xperia Play Network not available in Other/General

Xperia Play Network not available

NelsonBedi — Wed, 06 Nov 2013 10:56:28 GMT

My phone displays a yellow triangle sign with an exclamation mark on it.

I cannot connect to the 3 network. No 3 network is being shown. I can't make calls, or connect to the internet.

All the displayed networks are unavailable.

The battery is fully charged, It was working this morning.

On the right hand side in brackets is says "No Service"

Re: Xperia Play Network not available

gwhispererz — Wed, 06 Nov 2013 10:59:50 GMT

Hi, try something simple .... remove and reinsert SIM card and see if this helps.

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Re: Xperia Play Network not available

NelsonBedi — Wed, 06 Nov 2013 11:11:48 GMT

Hi thank you for your quick reply.

I took the sim and battery out 5 minutes ago, i'll give it another 5 and try inserting the sim only without the SD card.

Thanks again.

Re: Xperia Play Network not available

gwhispererz — Wed, 06 Nov 2013 11:13:28 GMT

No problem, keep us updated.

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Re: Xperia Play Network not available

NelsonBedi — Wed, 06 Nov 2013 11:40:58 GMT

Still no luck i'm afraid.

Still no service.

Yellow triangle with exclamation mark still there.

Re: Xperia Play Network not available

gwhispererz — Wed, 06 Nov 2013 12:00:08 GMT

Another easy one to check, contact your Network Operator to confirm that the network is fine.

Alternatively, see if you are able to test your SIM card on another phone and also check with another SIM Card on your phone.

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Re: Xperia Play Network not available

NelsonBedi — Wed, 06 Nov 2013 12:06:02 GMT

This will be problematic as I'm at work currently and have access to no other phones or sim's.

I can try this later when i get home, currently in Sony xperia chat support.

Will update asap.

Re: Xperia Play Network not available

gwhispererz — Wed, 06 Nov 2013 13:40:57 GMT

Good luck! Hopefully it is neither the software or hardware issue ....

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Re: Xperia Play Network not available

NelsonBedi — Wed, 06 Nov 2013 13:41:23 GMT

Right,

for anyone reading this, there are a couple things you should try.

Firstly take your sim out and try it on another phone, this is to see whether there is a fault with the sim itself.

Secondly insert a new sim into your phone to see if that works. If it does chances are your phone is messed up.

If you don't have the option to try this because like me you're at work or have no phones or sim's around then just do what i did.

Factory reset! This will erase all your data so make sure you've backed everything up.

The factory reset sorted everything out for me.

Re: Xperia Play Network not available

gwhispererz — Wed, 06 Nov 2013 13:47:21 GMT

Great! Glad that you have it sorted out!

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