topic Re: Screen becomes black after released calls in Other/General

Screen becomes black after released calls

Tue, 15 Nov 2011 12:37:03 GMT

In the latest SW before the now active (4.0.2.A.0.42/downloaded today) one strange problem has occured several times;

After releasing a call the screen becomes black!

The only way to have the screen back is to do a power reset by release the battery/reboot OR connect external power to the phone.

Sometimes the screen appear after 15 s (1 of 10 times)

When the screen becomes black the white leds beside the Home/Menu button is on until anything of the actions above are performed...

Is this a known problem and can I expect better performance in this new SW release 4.0.2.A.0.42??

The problem has been shown both with Bluetooth (SonyEricsson original) and without...

Reg Haakan

Re: Screen becomes black after released calls

Martha- — Wed, 16 Nov 2011 20:46:12 GMT

Quick answer: update again. I updated 2 Xperia arc for co-workers today, and one of them can't survive without making at least a few calls each day, and she hasn't come back yell at me yet!

Try it with a different operator SIM, just in case, if that doesn't work.

Re: Screen becomes black after released calls

Fri, 18 Nov 2011 09:55:35 GMT

Have same problem with my phone.

SE Xperia Arc S (4.0.2.A.0.42). Updated at last of October.

Screen start freezing on call from November 14 only if call was long and outside. Additionally, outside temperature was down to -5 -10 degrees Celcius from November 14.

I removed my call recording software, but problem is exist.

I didn't reupdate SW yet, want to wait when check dependency freezing sensor from low temperature.

UPDATE.

Just tested proximity sensor. I colded my phone about 5 minutes outside. After start testing data from it. All time sensor show that something near it, thought nothing wasn't nearer 10cm to it.

Later I'll cleap up phone, then reupdate using SEUS.

I'll post results here after new tests.

Message was edited by: illaxaer

Re: Screen becomes black after released calls

Tue, 22 Nov 2011 00:02:06 GMT

I have the same problem.I've updated it once but didn't help.Please let me know if you find solution.It's very annoying:(

Re: Screen becomes black after released calls

uliwooly-wooly — Tue, 22 Nov 2011 00:25:06 GMT

if you already did a software update and you have the same problem you might have to return it

also try Service Menu

http://talk.sonyericsson.com/thread/24534

Re: Screen becomes black after released calls

Tue, 22 Nov 2011 21:38:18 GMT

Did you find any solution illaxaer?

Re: Screen becomes black after released calls

Wed, 23 Nov 2011 06:52:28 GMT

Not yet.

Wait when I can reupdate SW. Need additional time to backup data from phone.

It will be possible at evening today.

Re: Screen becomes black after released calls

uliwooly-wooly — Sat, 26 Nov 2011 22:28:19 GMT

Make sure you backup everything

Backup & Restore app

Use this links to download the apk

http://forum.xda-developers.com/showthread.php?t=1193802

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y

How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Re: Screen becomes black after released calls

uliwooly-wooly — Sat, 26 Nov 2011 22:28:38 GMT

also

go to settings -> privacy and make sure both options are selected (backup and automatic)

then use

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Re: Screen becomes black after released calls

Mon, 05 Mar 2012 12:43:26 GMT

just turn off the autorotation.

Screen becomes black after calls

eff — Thu, 24 Oct 2013 09:39:04 GMT

My xperia arc is going black after I have received a call. When the call ends the screen goes black but there are 2 little lights either side of the home button. The only way to get the phone going again is to remove the battery and restart it all.

Mty software says it's up to date.

I looked at solutions on here and, because I'm not very technical, I tried the easiest solution first - "turn off auto rotate".

Bizarrely this works.

I can live without it , but is there any way I can have autororate back again? I assume it's a software problem or something? I'm hopeless at doing anything technical to my phone!

I also have a problem with phone memory but I'll post that separately!