topic Re: Contacting support in The Lounge Room

Contacting support

dieselakita — Fri, 05 Oct 2018 21:19:05 GMT

When you send a issue to support how long should it take for them to contact you because I sent a issue to them 3 days ago no reply

How Sony can call themselves a quality brand is beyond me I've had poor customer service from other companies but Sony as taken it to another level infact I'm wondering if the support department doesn't actually exist I think they've all gone to the sales department you contact them and they can't pickup the phone quick enough

Re: Contacting support

Anonymous — Sat, 06 Oct 2018 18:18:26 GMT

Hi there,

I will look into this, and somebody will get back to you.

Best wishes,

Re: Contacting support

dieselakita — Sat, 06 Oct 2018 19:35:01 GMT

Ok thanks for the reply

Re: Contacting support

Win_88 — Mon, 08 Oct 2018 13:32:09 GMT

Hi dieselakita,

From what I know it's quite the opposite as Sony's customer service focuses on after sale support rather than sales. If you let us know what the issue is, maybe we can help.

Win_88