topic Re: Xperia XA network issue in XA Series

Xperia XA network issue

synviv — Mon, 12 Sep 2016 03:44:41 GMT

Hello,
I would like to share my problem that im facing while turning on data connection in my xperia xa. After turning on data connection net is working fine for few seconds or just u need to keep on surfing-downloading but if i take a pause then the net is not working even the H+ is on the top. Help please.... Net is lyk oxygen for me😩

Re: Xperia XA network issue

Didrik — Mon, 12 Sep 2016 08:18:30 GMT

Hi @synviv,

I'd suggest that you try resetting your APN-settings (internet settings). Go to Settings > More > Mobile networks > Access Point Names > Tap the three dots > Reset to default. Now go back to Settings > More and tap Internet settings in order to download new ones. When the download is complete, reboot your phone.

Are you still experiencing the same thing?

Re: Xperia XA network issue

Lyliang777 — Tue, 13 Sep 2016 13:52:40 GMT

I am also having the same issue. Your troubleshooting does not solve the problem.

Re: Xperia XA network issue

Didrik — Wed, 14 Sep 2016 09:11:02 GMT

Hi @Lyliang777,

Sorry to hear that.

Do you have any battery saving features such as the STAMINA-mode enabled? Or if you have installed any apps meant to save battery?

Are you experiencing the same thing if you insert another SIM-card in your phone? Note that if you insert a SIM-card from another network carrier you will need to download new internet settings.

Re: Xperia XA network issue

Lyliang777 — Wed, 14 Sep 2016 10:51:31 GMT

Nope. No STAMINA mode and no other battery saving app. And yes, the same problem still there with another SIM Card, and of course no problem with the internet setting.

It seems like the problem only exist in 3G network. No problem in 4G network but the battery consumption is absurd (I need to charge 3-4 times a day with LTE only)

2 weeks ago, I even asked my network carrier to give me a new SIM Card because of this problem and the problem is still there.

Re: Xperia XA network issue

amitdgp06 — Wed, 14 Sep 2016 14:24:25 GMT

I am also trying with many sim from every network. I faced the same problem with every sim. So this is not a problem with sim or network company, this is u r fault @ Sony.

Re: Xperia XA network issue

Didrik — Wed, 14 Sep 2016 15:27:14 GMT

So you only lose the internet connection while being previously connected to a 3G-Only network?

What steps do you have to perform to recreate this? I mean, after you've used the phone and lost the internet-connection, what do you have to do for it to start working again?

Re: Xperia XA network issue

Lyliang777 — Thu, 15 Sep 2016 14:12:47 GMT

Yup. Only happened when connected to a 3G network. Working fine on 4G except battery consumption.
Even turning off the mobile data and then turning it on again cannot solve the problem. I can only wait for a few minutes for it to start working again and then lost the internet again a minute later.

Re: Xperia XA network issue

Lyliang777 — Thu, 15 Sep 2016 14:13:27 GMT

The point is the phone is useless in 3G.

Re: Xperia XA network issue

Didrik — Thu, 15 Sep 2016 15:04:23 GMT

Hi @Lyliang777

Could I get a step-by-step guide for how to recreate this?

I'd also like to collect a bugreport from you. To do this:

Go to Settings > About phone > Build number, tap 7 times on the build number.
Go back and select Developer options then turn on "USB debugging".
Select Logger buffer size and change it to "4 M"
Restart your phone, then replicate the issue
Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then send choose to share a public link to the upload and include the link in the PM. I'd also like to collect your IMEI-number in the PM, dial *#06# to get the IMEI-number for your phone.

Re: Xperia XA network issue

Lyliang777 — Fri, 16 Sep 2016 03:09:59 GMT

My phone is lagging after i changged the logger buffer size to 4M

Re: Xperia XA network issue

Lyliang777 — Fri, 16 Sep 2016 13:51:11 GMT

I have sent you the bug report.

Btw I also have a problem with the sound. When I was playing a game with sound of course, a message came in with sound (notification on). After that notification, the game just went silent permanently. The sound only get working again after I restart the game.

Re: Xperia XA network issue

Didrik — Fri, 16 Sep 2016 14:12:22 GMT

@Lyliang777, I've replied to your PM. Will let you know as soon as I have more information.

Re: Xperia XA network issue

synviv — Mon, 19 Sep 2016 02:52:29 GMT

Im having Idea network and still facing the problem. whenever im turning on the cellular data, it's working on its speed but for this i have to surf or download immediately after turning on cellular data But if i keep my mobile aside for few time then the net wont work until i restart cellular data.. help please

Re: Xperia XA network issue

Lyliang777 — Wed, 21 Sep 2016 03:43:47 GMT

The latest firmware for F3116 33.2.B.3.74 still has this problem. Please fix it ASAP.

Re: Xperia XA network issue

zelinskiy — Thu, 03 Nov 2016 11:42:00 GMT

I have the same issue: in 3g network (WCDMA/GSM mode in settings) phone has unstable network connection, and if it loses it - phone never tries to reconnect. Reconnects only after reboot or after turn on/ turn off "fly mode".

When I switch to 2G (GSM mode) - network is more stable, connection loosing was not reproduced.

For test - I've took Sony Experia XA and Nexus 5x with sim card of the same operator and put them near by (for checking if any issues in operator network). And I discovered that Nexus has 30-40% more steady signal.

Re: Xperia XA network issue

dero — Mon, 14 Nov 2016 08:08:42 GMT

I have the same problem. when connected with symbol H download stops and down arrow doesnt appear. I still see up arrow but no down arrow. Connection starts back, if I turn off and on LTE. I face no problem on edge connection.

Re: Xperia XA network issue

Lyliang777 — Tue, 15 Nov 2016 03:20:06 GMT

And the support team here told me to visit authorized service center. The point is the problem cannot be solved in this forum.

Re: Xperia XA network issue

Redz26 — Thu, 02 Mar 2017 03:25:51 GMT

mine is also having problem with network provider..

heres the thing..

my network carrier is SUN CELLULAR. and there is always an R in my signal appears. which leads to suddenly lost signal. it happens very often. is there any solution for this kind of issue? other than changing a sim.

Re: Xperia XA network issue

Rajeswaran — Sat, 04 Mar 2017 02:06:53 GMT

Hi similar kind of issue observed to me also but in 4g, the network gets hanged suddenly both 2g and 4g i can't even make calls. Very disappointed with sony XA. Every data and voice service gets hanged and will be solved only after the restart of the phone i think the latest firmware update is the problem...