topic Re: Explanation point on the boot screen in XPERIA archive

Explanation point on the boot screen

Fri, 16 Jul 2010 12:46:40 GMT

I got my x10 yesterday and played all day long. Everything was fine untill I try to upgrade the software.

I used Sony Update Service software and it give error at the middle of the process.

Now, I got explanation point on my screen when I turn it on. I can't do anything.

Any ideas, how to fix?

Thanks

Re: Explanation point on the boot screen

KrazyD — Fri, 16 Jul 2010 14:45:38 GMT

Download SE PC Companion and use the repair option to fix the phone.

Re: Explanation point on the boot screen

Fri, 16 Jul 2010 15:16:03 GMT

I tried that but PC Companion tells me that I have to mount the phone. I can't do anything on the phone.

Do you know how to work around that?

Thank you

Re: Explanation point on the boot screen

KrazyD — Fri, 16 Jul 2010 15:23:24 GMT

Try running another update using SEUS.

Re: Explanation point on the boot screen

Fri, 16 Jul 2010 15:26:48 GMT

I also tried that one and gives me the error message in the middle of update.

Re: Explanation point on the boot screen

Fri, 16 Jul 2010 15:43:40 GMT

Without connecting any phone > Start SE PC Companion 2.0 > On "Support zone" click "START" > under "Software Update" click "START" > a pop-up will appear > press "REPAIR" > press "CONTINUE" > wait for SEUS to update [if necessary] > Follow the instructions !

Hope it works !

Good luck !

Re: Explanation point on the boot screen

Fri, 16 Jul 2010 15:44:53 GMT

http://www.sonyericsson.com/cws/support/phones/detailed/gsgupdateservice/xperiax10?cc=gb&lc=en

read that and tryagain try it on another pc it worked for me i mucked mine up and restored thru seus and worked it it says you alrady have update software it should say are you sure you want to continue please read instructions step by its not broken you just you mucked up the updatr firmware

Re: Explanation point on the boot screen

Sat, 17 Jul 2010 21:19:26 GMT

Thanks for your help but it did not work either. PC companion give me the error message after it download the update.

Does anyone know thatX10 comes with international warranty?

I purchased the phone in Europe, can I sent for repair in US?

Thanks

Re: Explanation point on the boot screen

Sun, 18 Jul 2010 06:43:59 GMT

Must be something from your PC [spyware / mallware / virus] ... try formating it and install a free antivirus before anything else [ex. : avast]

I tried this on 3 PC's : 2 with Win XP ,1 with Win 7 ; they all work fine !

Re: Explanation point on the boot screen

Sun, 18 Jul 2010 13:12:54 GMT

i think you need to do it thru seus and turn off your firewall make sure your holding back button while plugging in cable i can conform that i did have same problem but i downloading sues and my phone was working again:smileyhappy:

Re: Explanation point on the boot screen

Sun, 18 Jul 2010 21:12:05 GMT

Thanks for the tip. Itried 3 times on different system. I got same error message twice but third one went through. My phone works just fine right now.

Thanks again

Re: Explanation point on the boot screen

Sun, 18 Jul 2010 21:41:31 GMT

You're welcome !