topic Re: SK17i touchscreen not working in XPERIA archive

SK17i touchscreen not working

Scirocco16vGTX — Mon, 17 Dec 2012 18:12:50 GMT

Hi,

Bought a SK17i about 1 year ago, I was perfectly happy.. Then after some time the touchscreen responded slower as normal. Helpdesk advised to do system update. Problem seemed solved, but returned after some time again. I removed pictures and movies and emptied out the inbox, phone worked normal. Last month it just failed on me, it just stopped working.. I get no respons from the touchscreen, tried recalibrating & system update & even hard reset ( advised by sony helpdesk) without result! When I slide it open to use the keyboard, the display flips and I can navigate with the arrows ect so the phone seems still fully functional EXCEPT FOR THE TOUCHSCREEN.

I was a happy customer, a true believer and very Sony-Ericsson minded (it's my 5th S-E cellphone) but after this I'm in doubt...

Even more, I just checked the xperia website and found a complete new range, no more keyboard-phones! Is this S-E's way of letting us know they failed miserably in quality???

Who can help?

Is their still something which can be done?

Or is it ready to be trown against the wall................

Re: SK17i touchscreen not working

Samuel1 — Tue, 18 Dec 2012 08:33:52 GMT

Sorry to hear about the problems you are experiencing with your phone.

You could try making another update/repair if you like, but since the problem keeps coming back it might be related to the hardware in the phone. To get it repaired I would therefor recommend that you send in the phone to a service center so they can take a look at it. I suspect a glitch in a connector to the screen. Contact your local Xperia Support to get information about the nearest service center.

http://www.sonymobile.com/global-en/support/contact-us/

Re: SK17i touchscreen not working

Scirocco16vGTX — Tue, 18 Dec 2012 21:25:59 GMT

Did a hard reset again today, yet without succes..

What I did notice, is it reacts verrrry sllowwwwwwly when I push the home-button (so screen has to wake up)!

Don't know if this sympton explains more of what could be the cause but it suddenly caught my eye..

Re: SK17i touchscreen not working

NaDie88 — Tue, 03 Sep 2013 19:43:20 GMT

Exact same problem, exact same model, exact same behavior.. I did a repair today from PC companion, and the slow reaction from pressing the home button is gone, still the touch is non-responsive AT ALL. The phone is about 1 year old give or take.

Re: SK17i touchscreen not working

Jeewaka — Fri, 14 Feb 2014 19:29:31 GMT

i Also Felt in This Problem.But I Can Use This Phone, When A Back Key And Other Function key In The Touch pad Assign To qwerty key Pad.

Anyone Know About How To "Assign A BACK(in Touch pad) Key to BACKSPACE key(in qwerty key Pad) ".

Can You Please Help Me!!!