topic Re: screen doesn't work after last update 4.3 . Please Help! in XPERIA archive

screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 22:17:13 GMT

After the last update, my phone's screen doesn't work. I open my phone, but I cannot press any button on the touch screen!

Please Help!!!

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 22:19:31 GMT

This is a serious issue.Has your phone finished updating?

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 22:26:07 GMT

Yes! After downloading the new software, it was telling me that the installation will take place.

So I let my phone for the process to take place. Then, after one hour I got back to my phone and then I noticed that the screen wasn't working!!

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 22:28:37 GMT

But why did you leave it like that,maybe the power went down or the internet was down.Retry the process via sony update service.

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 22:33:33 GMT

Why do you mean with "Sony update center". The PC companion software installed on my laptop?

Sorry if you think that this is a stupid question, but I really do not know!

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 22:37:38 GMT

No,Pc companion is the other tool from sony.Sony update service is here:

http://www.sonymobile.com/gb/tools/update-service/

And do not worry,your question is not stupid at all.You have all the rights to ask me anything that you do not know or understand.

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 23:30:08 GMT

I retried the process via the Sony Update, but again. I open my phone, and I can't type the sim pin because the screen is not working!

Just Desperate!

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 23:31:48 GMT

So the software has been reinstalled,right?And you still cannot use touchscreen?

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 23:31:59 GMT

The phone opens, the numbers appear but I cant type them!!

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 23:32:29 GMT

Yes!

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 23:33:29 GMT

The software is reinstalled and I can't still use the touchscreen!

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 23:35:50 GMT

This is a problem.I suggest you contact your local xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

Re: screen doesn't work after last update 4.3 . Please Help!

vinmerk — Sat, 15 Feb 2014 23:40:26 GMT

**bleep**! Today is sunday, I can't buy a phone, I can't contact a service center!

How come that that happened with just an update...

Anyway. Thank you...

Re: screen doesn't work after last update 4.3 . Please Help!

_alexdon_ — Sat, 15 Feb 2014 23:42:24 GMT

You do not need to buy a phone,just visit and let them have a look.Do it on monday.I am sorry,the phone might still be ok,just let them see it.