topic Re: Phone shuts down without warning when lightly hit in XPERIA archive

Phone shuts down without warning when lightly hit

Wilbso — Sun, 26 Jan 2014 22:51:27 GMT

Hi. So sometimes when I place my phone on the table, or drop something like a pencil on it, it just dies. Then when I turn it back on, it's fine. It has been doing this for moths now, does anyone know the problem? Thanks

Re: Phone shuts down without warning when lightly hit

Uliwooly — Sun, 26 Jan 2014 22:59:31 GMT

That's odd, check the SIM card, do you have a micro SIM card or did you trimmed your SIM card?

Re: Phone shuts down without warning when lightly hit

_alexdon_ — Sun, 26 Jan 2014 23:02:30 GMT

Yes,it is the SIM card that is moving.

Re: Phone shuts down without warning when lightly hit

Markyjt — Mon, 27 Jan 2014 19:12:57 GMT

Hi,
I had a similar problem with mine. Tried everything, sent it to my service providers repair center three times. They then referred me to Sony who had it at their repair center a further two times and still it wasn't fixed. I got fed up and am expecting a delivery of a replacement handset (not Sony) tomorrow. I don't want to dash your hopes but I do feel something needs to be done about the issues with the Xperia J.

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 21:01:06 GMT

My sim card is normal, I haven't done anything with it.

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 21:01:28 GMT

They should do something about it.

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 21:01:52 GMT

How do i stop it from moving then? Thanks

Re: Phone shuts down without warning when lightly hit

_alexdon_ — Tue, 28 Jan 2014 21:06:28 GMT

Wilbso,one post at a time,do not spam the forum.You have the edit reply option.

You can try to remove it and carefully put it back.If still having issues,you need either a new SIM or you have to take the phone into service.

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 21:43:51 GMT

Sorry alexdon. And guess I will be taking it to service then, since I tried removing the sim. Can't replace it since im in a 24 month contract.

Re: Phone shuts down without warning when lightly hit

_alexdon_ — Tue, 28 Jan 2014 21:46:07 GMT

The SIM cannot be replaced?Why not?You should be able to request a new one,for issues.

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 22:02:21 GMT

Well, I've never really tried it. Why would I need to change it though?

Re: Phone shuts down without warning when lightly hit

_alexdon_ — Tue, 28 Jan 2014 22:15:05 GMT

It could be the actual problem.Have you tried another SIM until now?

Re: Phone shuts down without warning when lightly hit

Wilbso — Tue, 28 Jan 2014 22:28:12 GMT

I haven't tried it yet. Will do though as u have a spare sim lying about.

Re: Phone shuts down without warning when lightly hit

_alexdon_ — Tue, 28 Jan 2014 22:29:57 GMT

Try it,to eliminate a possible issue.