topic Screen flash and black screen in XPERIA archive

Screen flash and black screen

titou51190 — Wed, 19 Feb 2014 12:36:02 GMT

Hi !

I've just made the last update this morning and nothing wrong happened during the installation, but since, my screen don't stop to flash and then black screen. I can use my phone for only a few secs at best. I've try to re install my phone three times using differents ways (config menu, sony companion, update center) but no way.

I think my phone's grapchi driver derp totally, did you know a way to fix this ?

regards,

Re: Screen flash and black screen

_alexdon_ — Wed, 19 Feb 2014 12:41:02 GMT

http://www.sonymobile.com/global-en/support/contact-us/

Contact xperia care,tell them all you have done.

Re: Screen flash and black screen

titou51190 — Wed, 19 Feb 2014 13:20:52 GMT

i've send an email, let's wait now.

Thanks for the answer

Re: Screen flash and black screen

_alexdon_ — Wed, 19 Feb 2014 19:22:47 GMT

Anytime,keep us updated.

Re: Screen flash and black screen

titou51190 — Wed, 19 Feb 2014 20:02:59 GMT

After a short discussion, they told me to go at a repair shop. They can't do anything so they send it back. I've to wait at least10 days now 😕

I had a discussion with the technician, we are agree about the fact that is not a software problem. The last update probably burn a part of the graphic chipset. How ? Good question !

Re: Screen flash and black screen

Danial-mach1 — Wed, 19 Feb 2014 21:18:16 GMT

Electronic mismatch!!!beside of goods..there is some things very strange about electronics!its not your fault or development or software..a simple short mismatch may cause this kind of problems..(just like when times that a game or software blown your pc!!).as long as Xperia costumer center take care of it no worry to you...and chance of some kind of mismatch to happen again is so low!