topic Re: proximity sensor issue in XPERIA archive

proximity sensor issue

kamesh27 — Sat, 29 Mar 2014 17:32:42 GMT

proximity sensor is not working many times. It is so disturbing and annoying me during making calls.

customer care suggested to install diagnostics, i installed.

when i click ear proximity

it is asking

Cover the proximity sensor ( ear piece )

Did the proximity sensor register the change ?

should i press Yes or No

-- How to use this ??

Re: proximity sensor issue

Alexander1 — Mon, 31 Mar 2014 14:02:13 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Did the proximity sensor register the change when you covered it? In other words, did the display turn white and the device started to vibrate when you covered the top of the phone?

Re: proximity sensor issue

RaduThor — Tue, 01 Apr 2014 09:15:40 GMT

I have the same issue ! During the call, when the phone is on my ear, the screen turn white. In this moment I touch accidentaly the display with part of my face, and the conversation turn down.

Re: proximity sensor issue

kamesh27 — Sun, 06 Apr 2014 10:46:54 GMT

Hi, thanks for your response
Please note - Display turns black not white and devise starting to vibrate when I covered the top of the phone.

Re: proximity sensor issue

Alexander1 — Tue, 08 Apr 2014 14:29:23 GMT

Hi,

If the phone started to vibrate when you where covering the top of the phone in Xperia diagnostics, the proximity sensor seems to be fine.

Do you still expereince problems with the proximity sensor during calls? Does the phone not turn off the display when you putting your phone to the ear when in a call?

Re: proximity sensor issue

Znorkas — Sun, 13 Apr 2014 12:13:50 GMT

Hi Alexander,

Same issue for me, while the sensor works fine in diagnostics, it does not work during calls. I have, using my year, managed to attempt to connect to a wireless network once (altough my ear did not manage to key in the Wifi password), opened settings dialogue several times and parked a dozen or so phone calls.

I.e. something is broken. Please adress it, it started with the 4.3 update and never occured before.

Re: proximity sensor issue

anuran_mohanty — Mon, 14 Apr 2014 07:39:23 GMT

I also have sme problem, proximity sensor is not working always and with the bad design of placing the hold option, call goes to hold many times,

what i do is, i have a flip cover and made a hole in front of mic portion at bottom right corner.

other than that you can install caller id apps from playstore which changes the layout and avoids the problem.

Re: proximity sensor issue

Alexander1 — Thu, 17 Apr 2014 15:26:41 GMT

Strange.

Have anybody of you tried to reinstall/repair the phone software using PC Companion or Update Service?

If not I would suggest that you start with that:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Re: proximity sensor issue

Znorkas — Thu, 17 Apr 2014 15:37:37 GMT

Hi Alexander, thanks for your reply.

Yes I used PC Companion to reinstall the phone on Monday and it had no effect on the proximity issue, I parked a call with my ear again just yesterday. However in Xperia Diagnostic the sensor works fine, both when I hold it up against my ear or hold my hand over it. Good for ear snib massage that test...

I'll reiterate that I never had this issue before 4.3, so I think there's a bug with the dialer.

Re: proximity sensor issue

Johan — Wed, 23 Apr 2014 08:55:39 GMT

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:

Re: proximity sensor issue

Znorkas — Wed, 23 Apr 2014 09:57:13 GMT

Thanks for your reply Johan, PM sent.

Re: proximity sensor issue

pl0023 — Wed, 06 Aug 2014 18:43:37 GMT

Hello.

I have exact the same problem as thread starter. My phone is replaced, but still have same problem, PS won't work as it should during call. It passes diagnostics. I did repair, software update, in service centre they did everything that they could (they told me so)... Is there any solution for this issue or should i ask for refund?

Regards,

Predrag

Sony Xperia M proximity sensor issue

pl0023 — Thu, 07 Aug 2014 10:36:36 GMT

Hello everyone.

I bought Sony Xperia M for my wife a month and a half ago. SInce then i was regular in Sony service centre. I've replaced the phone but the problem is not solved. During a call the screen doesn't turn off as it should. Looking at infra red light of proximity sensor it is obvious that it shuts off when phone position (angle) is more than 30 degrees from vertical position like it depends of some kind of position sensor. Also it doesn't react on time, apart from device position. Like it has some delay in reaction. It causes big problems in use like call ending, undesired calling, putting calls on hold, enabling speakerphone... I tried everything i could: Phone software update, software repair with PC Companion, diagnostics (seems OK, it reacts promptly every time)... In Sony service centre don't know how to help me. They tried everything they could. After I reported an issue with replaced phone they offered money refund.

Is there any solution for this or I should ask for refund?

My wife likes the phone and I'd like to fix this if possible.

Re: Sony Xperia M proximity sensor issue

pl0023 — Fri, 08 Aug 2014 19:33:07 GMT

I found the solution for PS issue with Xperia M, it is called AutomateIt. Great piece of software. I created 2 rules, Screen off during calls and Screen on. First one with trigger All answered or dialed calls and PS in near state combined, second rule with PS sensor in far state and call active combined turns on the display. To protect PS not to work constantly and battery drain I created 4 more rules - all answered or dialed calls enabling rules screen off and screen on. Triger All ending phone calls disables both rules.

Re: Sony Xperia M proximity sensor issue

MVN — Wed, 24 Sep 2014 10:08:59 GMT

I also have M dual & the same issue. This is a hardware issue.

To test it, do the following simple test.

1) Keep the phone on a table.... Edit.... at more than 45 deg wrt table.

2) Dial a phone no

3) Take a piece of paper or simply your visiting card. Hold it parallel to the display about 2 inch above the display, covering proximity sensor.

4) Bring it down slowly. the display will go off at a certain distance.

5) Bring it down further slowly. When it touches the display the display will lit again & will remain lit as longas u keep it very close to the display.

6) If you use a black object, it is more effective.

Is Sony listening ?

Re: Sony Xperia M proximity sensor issue

Znorkas — Wed, 24 Sep 2014 19:43:48 GMT

Thanks for the steps MVN, excellent. I hope Sony is listening, altough they have been quiet awfully long now. I notified Johan of your post to make sure the info on how to recreate the problem reaches Sony.

I can also confirm that all these months later I still have not managed to make more than four calls without parking the same. It's incredibly frustrating that this phone fails at it's very basic concept of being a device for talking to people.

Re: Sony Xperia M proximity sensor issue

pl0023 — Thu, 25 Sep 2014 09:47:03 GMT

Hello.

I tested the phone as described. Shortly, during a call, PS turn off when phone angle to ground surface is less than 45 degrees and doesn't react at all when covered. When phone is on flat surface (table) PS also doesn't react on covering. I got an answer from Sony suport regarding this issue:

----------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you use a case or cover which is not well suited to the phone, it may impact the functionality of the proximity sensor. The case may cover the sensor.

If a screen protection film (not the anti-shatter film fitted in the factory) is incorrectly placed on the display it can cause problems with the proximity switch.

There may be other causes for the sensor not working as intended.
Note! The proximity sensor is designed not to work if the display is closing in less than 45 degree angle to the ground surface. This is normal proximity sensor functionality in order to prevent unintentional activities like described before.
Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.
Make sure to remove the thin transparent adhesive film that covers the touchscreen when you first buy it.
Note! Make sure not to remove the ASF (anti-shatter film), if your device has one. It is fitted to protect against scratches.

Remove any case or cover you use for your phone.

Force the phone to turn off (force shutdown). Then restart it.

Remove any screen protection film, not the ASF (anti-shatter film) fitted in the factory.
Test the proximity sensor using the Xperia™ Diagnostics app in your phone.
Back up any important data saved on your device, then perform a factory data reset.

Make sure your device is fully charged. Back up any important data saved on your device, then perform a software update/repair procedure.

Contact your retailer or a Sony Mobile repair partner. Before handing the phone over for service, back up all your data to avoid possible data loss. Data on the device may get deleted when examined. Don't forget to bring proper documentation, for example, proof of purchase and warranty card. The documentation required may vary depending on market, country or region.
Actions in detail
Android 4.2, 4.3 or 4.4
To test proximity using Xperia Diagnostics
From your Home screen, tap the Application screen icon.
Find and tap Settings > About Phone > Diagnostics .
Tap Test device >   Ear proximity , and follow the instructions on-screen.

Android 2.3, 4.0 or 4.1
To test proximity using Xperia Diagnostics
Note! You need to download and install Diagnostics from Google Play™ (Play Store).
From your Home screen, tap the Application screen icon.
Find and tap Diagnostics > Test device >   Ear proximity , and follow the instructions on-screen.

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In their answer they admit that PS is not working "if the display is closing in less than 45 degree angle to the ground surface". It is unique "functionality" in the world of smartphones.

Sony is not listening at all. They fix this in Xperia M2 with KitKat update.

Re: Sony Xperia M proximity sensor issue

MVN — Sun, 28 Sep 2014 10:34:11 GMT

Following solution worked for me.

Install " Smart screen off " & " Gravity Screen " app from play store.

Set them as required & you have done !!!!!.

Enjoy !!!!

Re: Sony Xperia M proximity sensor issue

Philie80 — Wed, 22 Oct 2014 17:57:26 GMT

I had the same Problem with my Xperia M.

After I flashed it to Android 4.2.2 (M dual) the sensor was the only thing that doesn't worked properly.

I tried the app On Call Proximity and it works for me.

I like that it just turns on the sensor when you're about to call or receive a call, not all the time like other apps.

Re: proximity sensor issue

civitano — Wed, 05 Nov 2014 01:28:47 GMT

Any update on this issue?