topic Re: Camera problems after update in XPERIA archive

Camera problems after update

Nikster199 — Wed, 21 May 2014 21:52:17 GMT

So after the latest update my phone keeps saying camera unavailable, this was very frustrating when I went on holiday as I kept having to close and reopen the camera app to take pictures!! I bought the phone partly because of the camera. It's still not fixed and it affects other apps like snapchat and Instagram.

Re: Camera problems after update

_alexdon_ — Wed, 21 May 2014 21:58:28 GMT

Did you try settings-apps-all-camera,force stop and clear data?See if the same occurs.

Re: Camera problems after update

Nikster199 — Thu, 22 May 2014 14:37:50 GMT

Yeah I saw u say that on another post last night so I tried it and when I went to take a picture a minute ago it just said camera not available

Re: Camera problems after update

_alexdon_ — Thu, 22 May 2014 16:25:43 GMT

Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Camera problems after update

mortunno — Thu, 22 May 2014 22:32:00 GMT

I have the same behavior. But mostly happens when the phone is turned off and I want to take a picture by waking up the phone via the dedicated camera button. Not sure if it is related to having Stamina and all other power management options on.

Re: Camera problems after update

ghani667 — Thu, 22 May 2014 23:29:05 GMT

sony quietly released a big update for z2 now its camera dosent crashes when recording 4k video over 4 mins and improved touch sensitivity but didnt improve low light pictures but the question is so many problems in z1 when will those be fixed

Re: Camera problems after update

Nikster199 — Fri, 23 May 2014 12:15:08 GMT

I've always had on all the power saving options and never had a problem till after the update

Re: Camera problems after update

Nikster199 — Fri, 23 May 2014 12:16:45 GMT

I got this phone thinking it would be good but it's got a lot of problems, I should of just stuck with a iphone or Samsung tbh

Re: Camera problems after update

mortunno — Sat, 24 May 2014 19:08:06 GMT

I used the SUS tool to reinstall the firmware. It performed the update and does a factory reset. I've set the phone the same way and haven't seen the issue.

I do have to day that there are a few differences in behavior. Ex: when screen rotation on, the home screen now rotates (did not see that before)

Re: Camera problems after update

Nikster199 — Mon, 26 May 2014 00:44:20 GMT

I'm going to try that now, I'm just backing up everything first

Re: Camera problems after update

Nikster199 — Mon, 26 May 2014 12:25:05 GMT

Okay so I tried to restore my phone after I "repaired" it and It didn't restore all my apps or app data

Re: Camera problems after update

Justin34 — Thu, 23 Apr 2015 17:24:08 GMT

Hello I need help with my phone because every time I open snapchat/instagram/Facebook or any app which has camera on it wont let me use it e.g. Snapchat when I open it up and camera comes on it will say "Snapchat was unable to open the camera you may need to restart the application or device" please help...