topic Re: Z2 camera is not working in XPERIA archive

Z2 camera is not working

sarkooss — Tue, 15 Jul 2014 15:26:13 GMT

Hello people it's been 3 days sicnce i've bought my Z2 and from yesterday morning the camera has stopped working. I've tried everything like reseting the phone,repairing the software by the pc companion and the ways of rebooting of any types. Till now if i want to access the camera it gives me an error by saying (UNFORTUNATELY THE CAMERA HAS STOPPED). Hope someone can help and also hope sony recovers those camera issues generaly 😞 thanks in advance

Re: Z2 camera is not working

Uliwooly — Tue, 15 Jul 2014 15:29:04 GMT

Do you have any taskillers or taskmanagers? where are you saving your pictures (SD or Internal storage)?

Re: Z2 camera is not working

Henryadda210619 — Tue, 15 Jul 2014 15:35:16 GMT

Try go to settings>Apps> swipe to the right to get to ALL> cameras app> Clear cache. NOT CLEAR DATA.

It worked for my games but hope it works for your camera.

Re: Z2 camera is not working

sarkooss — Tue, 15 Jul 2014 15:41:56 GMT

Before i install any task killers again. The camera was already not working and i'm not having sd card on my phone but now even i inserted an sd card and it's still the camera is not working

Re: Z2 camera is not working

Uliwooly — Tue, 15 Jul 2014 15:44:34 GMT

if neither SUS nor PCC worked then you have to take your phone to your local Sony Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z2 camera is not working

sarkooss — Tue, 15 Jul 2014 15:44:42 GMT

I tried to clear the cash of the camera also and it's still not working

Re: Z2 camera is not working

Uliwooly — Tue, 15 Jul 2014 15:45:44 GMT

You can also boot on safe mode and check if it works

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z2 camera is not working

sarkooss — Tue, 15 Jul 2014 16:04:27 GMT

safe mode did'nt worked also. the camera stoopped by itself. not even because of an overheating issue. i did'nt captured any 4k videos even

Re: Z2 camera is not working

Uliwooly — Tue, 15 Jul 2014 16:06:39 GMT

take it back to the store or to a Sony Xperia care center

Re: Z2 camera is not working

steve0 — Wed, 16 Jul 2014 20:01:15 GMT

Join the club buddy. Check the forums nearly every Z2 owner suffers with this issue. Im thinking of starting a threat 'WHO'S CAMERA ACTUALLY WORKS'. I would be suprised if it had 1 reply.

Re: Z2 camera is not working

sarkooss — Mon, 21 Jul 2014 16:00:35 GMT

Yes Steve0 sadly we are in the same situation about Z2's camera's error. the screen goes black and we get the error of (UNFORTUNATELY, CAMERA HAS STOPPED) I think we all need a entire software update

Re: Z2 camera is not working

DannyLee-on — Thu, 06 Nov 2014 04:32:53 GMT

Safe mode worked what should i do now ???

Re: Z2 camera is not working

_alexdon_ — Thu, 06 Nov 2014 05:22:31 GMT

Look out for 3rd party applications that you might have installed.

Re: Z2 camera is not working

HrithikSmarty — Thu, 06 Nov 2014 09:19:24 GMT

now locate with what 3rd party application ur getting error...and if u cant find uninstall apps that are huge size