topic Re: headphone jack issues in XPERIA archive

headphone jack issues

DustyOscar — Mon, 01 Sep 2014 01:34:48 GMT

Hi,

The headphone jack is not working on my Z1 compact. Yesterday it was fine, however when I plugged in my headphones this morning there was no sound coming through the left ear piece, only the right one. The headphones worked fine with other devices, so it seems to be an issue with the phone and not the headphones. I have restarted the phone and now the headphones don't work at all. Sounds come through the phone speakers, but not the headphones.

Has anybody experienced something similar? Are there any suggestions for solving this?

Re: headphone jack issues

Sam — Mon, 01 Sep 2014 02:42:44 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would advise first checking if the headphone jack is in need of a clean as dust etc is common cause of this issue.

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Re: headphone jack issues

DustyOscar — Mon, 01 Sep 2014 08:33:00 GMT

Thanks for your reply Sam.

Is there a preferred method for clearing dust out of the headphone jack? When I bought this phone I was under the impression that it was both dust proof and water proof.

Re: headphone jack issues

DustyOscar — Mon, 01 Sep 2014 08:46:51 GMT

Hi Sam,

I just cleaned out the jack using a cotton swab and managed to get it working again. Many thanks for your helpful advice.

Re: headphone jack issues

Sam — Tue, 02 Sep 2014 00:35:45 GMT

No problem, please bear in mind that the dust etc can't get into the internals of the phone but can certainly clog the headphone jack.

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Re: headphone jack issues

EliaSony — Wed, 19 Nov 2014 03:38:49 GMT

Hi Sonyers I have the same problem why Sony,
How much does it cost to repair this at Sony?