topic Re: USB Devices disabled error! in XPERIA archive

USB Devices disabled error!

harikni — Tue, 11 Nov 2014 06:30:28 GMT

I enabled WIFI hotspot in my SP(C5302). At the sametime the phone was also connected to PC using the USB cable along with WIFI hotspot. Due to high power consumption, the mobile automatically disabled the USB devices. After this the phone is not connecting to PC(Device is not recognised by PC). The charging through electrical wallout is also disabled. At this point the only option left to me is to switch OFF my mobile, connect to Electical wallout and when the phone RED light gets ON, use power button to switch ON mobile to charge it.

My phone is NOT Rooted...

I tried the below already...

* Factory reset my mobile, wiping the entire internal memory

* used OFF button on the back of my phone

Nothing worked. Could someone help me to fix this problem ?

And whoever, pls be carefull while using WIFI hotspot(disconnect your USB cable first)

Re: USB Devices disabled error!

Uliwooly — Tue, 11 Nov 2014 06:41:17 GMT

You might want to contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: USB Devices disabled error!

harikni — Fri, 14 Nov 2014 06:03:35 GMT

My Local Sony support is not reacheable which I tried for 2days and then posted the query in this Forum. Please let me know the Steps to enable the USB devices

Any help is highly appreciated ....

Thankyou !

Re: USB Devices disabled error!

_alexdon_ — Fri, 14 Nov 2014 22:49:07 GMT

Can you try to use another cable? Maybe try to perform a software repair?

Re: USB Devices disabled error!

harikni — Sun, 16 Nov 2014 13:13:33 GMT

Tried another sony cable too. no luck !!!

Also I tried using my charger/usb cable with another Xperia device. It works well. So no issues with Charger/cable. The problem is Xperia SP(C5302) that disables the USB devices as soon as it starts boot UP.

I came to know about this when I tried plugging the phone with USB cable leaving the phone switch OFF. This is the option I'm using at present to charge the phone for use.

Re: USB Devices disabled error!

_alexdon_ — Sun, 16 Nov 2014 13:46:50 GMT

Can you check if in safe mode the same occurs?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: USB Devices disabled error!

Rickard — Tue, 18 Nov 2014 08:05:05 GMT

Sorry to hear that you're having issues with your phone.

To me this sounds like a hardware issue i'm afraid. I recommend that you contact a service location for further assistance.

For more information about how to submit your phone for repair and where, contact your local support team.

Re: USB Devices disabled error!

harikni — Wed, 19 Nov 2014 03:25:23 GMT

Hi Alex, Thankyou for your suggestion Safe mode is not helping me. Same issue after booting into safe mode. The problem is that USB devices are being disabled during the boot process. I realized that while successfully charging the phone when it is powered OFF and the same FAILS when powered ON. Is there a way to enable the USB device by taking any maintenance options that is available for Xperia SP(c5302) model.

Re: USB Devices disabled error!

_alexdon_ — Wed, 19 Nov 2014 05:19:11 GMT

You should take Rickard advice and let a service handle it.