topic Re: help plsss in XPERIA archive

help plsss

genemike — Wed, 12 Nov 2014 08:36:47 GMT

i updated my z1 compact for a new software. then suddenly, the update stop and i cant reboot my phone. i used pc companion and read all the possible solutions but it didn't work :((

Re: help plsss

Hampus — Wed, 12 Nov 2014 09:01:42 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

What happens when you try to power on the phone? Have you tried to force a shutdown by holding the ON/OFF + volume up(+) button for 5-10 seconds?

Re: help plsss

_alexdon_ — Wed, 12 Nov 2014 13:07:58 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: help plsss

Uliwooly — Wed, 12 Nov 2014 19:39:54 GMT

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355