topic Re: lost my password in XPERIA archive

lost my password

mohit2 — Thu, 13 Nov 2014 14:27:23 GMT

lost my password how to open again

Re: lost my password

mohit2 — Thu, 13 Nov 2014 14:31:50 GMT

please suggest fast.......

Re: lost my password

_alexdon_ — Thu, 13 Nov 2014 14:37:06 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: lost my password

Thommo — Thu, 13 Nov 2014 14:37:53 GMT

You can't so you need to try performing a system repair - This will factory reset your phone - It's the only way, would you want your files etc easily falling into other hands because security was easy to bypass

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP