topic Re: Screen unresponsive in XPERIA archive

Screen unresponsive

MarkyP87 — Mon, 27 Oct 2014 14:13:53 GMT

Hi,

I have a probelm, basically the screen becomes unresponsive. I can receive calls and notifications and the LED flashes but when I press the power button the screen does not come on.

Sometimes it is fine then all of a sudden it will do it the next time I go to check my phone and I don't know why!

Holding the power button and the volume up to reboot the phone fixes the problem but when this is happeneing 5 times a day it's not ideal to have to do that everytime!

Any one had the same issue recently?

Thanks.

Re: Screen unresponsive

_alexdon_ — Mon, 27 Oct 2014 14:16:04 GMT

Can you check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Screen unresponsive

MarkyP87 — Mon, 27 Oct 2014 14:40:37 GMT

Hi,

It seems fine in SAFE MODE but how can I be sure when I don't know what is causing the problem?

It happens at complete random times. I go to check my phone and the screen will light up, it may do this the next 2 / 3 times but then when I go to check it again it won't respond. I don't know if it's an app, or long usage, or what?!

Thanks.

Re: Screen unresponsive

Uliwooly — Mon, 27 Oct 2014 15:23:54 GMT

Then the issue its an app acting up, you will have to check which app is it. how? by uninstalling one by one of the latest downloaded apps

Re: Screen unresponsive

MarkyP87 — Mon, 27 Oct 2014 15:33:34 GMT

Seems the last app I installed was Movie Creator, which is annoying as this is a Sony app right?

Anyway, I'll see if this fixes the problem and hopefully I can download it again in the future.

Thanks.

Re: Screen unresponsive

_alexdon_ — Mon, 27 Oct 2014 15:34:00 GMT

Yes,uli is right.Check the latest installed apps or antivirus,task killers etc.

Re: Screen unresponsive

zenners9 — Mon, 27 Oct 2014 15:36:47 GMT

I've got the same problem, it socks when you need to be quick..

Re: Screen unresponsive

Uliwooly — Mon, 27 Oct 2014 15:47:16 GMT

Another way to do it is by repairing your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Screen unresponsive

MarkyP87 — Tue, 28 Oct 2014 14:14:13 GMT

FIX: I think it started happening after updating the Album and Walkman. So I cleared the cache and force stopped both and the problems seems to have gone!

I'm going to run repair via sony bridge this evening as well just to see if that finds anything else.

Re: Screen unresponsive

Uliwooly — Thu, 30 Oct 2014 22:12:48 GMT

Keep us updated

Re: Screen unresponsive

MarkyP87 — Thu, 13 Nov 2014 12:07:42 GMT

The problem was still happening so I installed this Clean Master app...

https://play.google.com/store/apps/details?id=com.cleanmaster.mguard&hl=en_GB

It did some clearing up and closing of apps that were regularly crashing and since then the screen / phone hasn't played up. Fingers crossed this has fixed it for goood!

Re: Screen unresponsive

Uliwooly — Fri, 14 Nov 2014 21:11:01 GMT

That's not a good idea, stay away from those apps, just repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355