topic Re: help please in XPERIA archive

help please

Scottishamber — Sat, 22 Nov 2014 20:41:57 GMT

I got my z2 almost a month ago and everything was going okay, but the last few days have been **bleep**. I am having a lot of trouble with my emails. They work fine at home as I have WiFi, but if I am outside, I keep getting this message "Could not open connection to server" I took my phone to the Vodafone store and the Girl there just switched it off and on again, then proceeded to embarrass me by loudly "explaining" how to reset my phone. I have since tried every method I have found on this site, but nothing is working and I am unable to get emails outdoors. Getting to the point of dumping my phone in a Charity Shop as I need access to email constantly because of my job. Hope someone can help.
Thanks

Re: help please

Uliwooly — Sat, 22 Nov 2014 20:45:38 GMT

Outdoors meaning on your data not wifi, correct?

Re: help please

DickBarton — Sat, 22 Nov 2014 20:46:07 GMT

Could be you don't have the correct Data settings (can't recall the actual term) - but if you phone Vodafone and ask them to resend their MMS and Data settings to your phone, that could fix them. Sound slike the phone doesn't have ther ight set up - works fine on wifi as it isn't using your carrier's data connection.

Re: help please

Uliwooly — Sat, 22 Nov 2014 20:47:56 GMT

Settings > more > internet settings > accept

also disable your antivirus or taskiller, if any

Do you have stamina mode on?

Re: help please

Scottishamber — Sat, 22 Nov 2014 20:50:52 GMT

Sorry yes I mean data, Vodafone have sent me messages twice with settings for internet and mms, but it still doesn't help, they said the problem lies with the phone.

Re: help please

Uliwooly — Sat, 22 Nov 2014 20:59:01 GMT

Follow my above suggestions, re-download the apn settings, uninstall any antivirus and/or taskiller

Re: help please

Scottishamber — Sat, 22 Nov 2014 21:05:55 GMT

Sorry I know this sounds thick, but how do I find the antivirus or task killer?

Re: help please

Uliwooly — Sat, 22 Nov 2014 21:15:00 GMT

Do you have any antivirus app such as AVG, or norton or anything like that ?

Re: help please

Scottishamber — Sat, 22 Nov 2014 21:19:30 GMT

I had AVG but got rid of it as someone said it could be causing problems.

Re: help please

Uliwooly — Sat, 22 Nov 2014 21:23:05 GMT

How old is your SIM card? is it a micro SIM card or did you trimmed a regular SIM card?

Re: help please

Uliwooly — Sat, 22 Nov 2014 21:23:25 GMT

Boot on safe mode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: help please

Scottishamber — Sat, 22 Nov 2014 21:25:43 GMT

It is a micro sim and it was new when I got it last month. The Girl accidentally wiped my other number when she was changing the phones over

Re: help please

Uliwooly — Sat, 22 Nov 2014 21:59:32 GMT

Test safemode and let me know

Re: help please

Scottishamber — Sat, 22 Nov 2014 22:13:49 GMT

Just tried it and it's the same, although it also said unfortunately exchange services has stopped. Think I'm just too daft for this phone lol

Re: help please

Uliwooly — Sat, 22 Nov 2014 22:19:48 GMT

repair the phone with PCC and check again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: help please

Scottishamber — Sat, 22 Nov 2014 22:29:30 GMT

It can't open the file. Don't know if it means anything,but in my downloads I found a Parse error, it says "there was a problem while parsing the package" PSM_update.ask?

Re: help please

Thommo — Sat, 22 Nov 2014 22:38:09 GMT

I'd try performing a system repair but to add Vodafone have two lots of data and mms settings - one for contract devices and the other for those that have a PAYG connection, Best thing to do is open Settings then near the top tap on More then Internet settings then wait for the list and make sure to select the correct Vodafone package

Re: help please

Scottishamber — Sat, 22 Nov 2014 22:44:43 GMT

Yeah I did that, Vodafone will think I have an obsession with it because of the amount of times I've tried it lol

Re: help please

Thommo — Sat, 22 Nov 2014 22:48:47 GMT

I'd still consider a system repair and if interested then follow the below guide but backup 1st

This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: help please

dandy63 — Sun, 23 Nov 2014 09:42:31 GMT

Hi, did the email problem start after you updated to the new software.....as you have had the 'settings' messages from Vodafone a few times i would think the problem is elsewhere, i use Vodafone & would suggest going back to the shop or depending where you live (Scotland??) a different Vodafone shop & ask them to look over the settings etc....or if you can they have a good online support where you can Live Chat to someone......i have had problems with my email a few times in the past & have ended up deleteting the app then reinstalling it & setting up everything again...it was more to do with the app (yahoo) than the Z2

So dont give up yet the Z2 is a great piece of kit :smileysmileywink: