topic Re: bug transfert with sony bridge in XPERIA archive

bug transfert with sony bridge

Gabshow — Tue, 04 Nov 2014 19:39:38 GMT

Hi,

I'm using an Xperia Z1 compact with sony bridge for mac.
Since few weeks, I can't transfert pictures or movies anymore from Xperia to my mac. It works well before...
Xperia Z1C with Kitkat 4.4.4 and Sony bridge 3.7.1

Any ideas ?

thanks a lot

Re: bug transfert with sony bridge

Fredrik_L — Tue, 04 Nov 2014 22:55:38 GMT

Hi Gabshow!

I'm very sorry to here you have a problem withe bridge for mac.

Try to update bridge for mac on you computer to a newer version.

If it doesn’t work please contact me again.

Best regards

Fredrik

Re: bug transfert with sony bridge

Gabshow — Wed, 05 Nov 2014 10:24:57 GMT

Thanks, it works ; but I don't understand because I tried this solution couple of weeks and it doesn't work.
Well doesn't matter, thanks again !

Re: bug transfert with sony bridge

Gabshow — Wed, 12 Nov 2014 16:36:58 GMT

Hi Fredrik,

my problem appears again and it is not resolved. I think last time I just was lucky it works once after the update....
any idea please ?
thx for your reading.

Re: bug transfert with sony bridge

Fredrik_L — Wed, 19 Nov 2014 15:29:59 GMT

Hi Gabshow!

Sorry to hear that it didn't solve your problem.

Can you please send me the error logs so I can

provide them to the development crew.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me

Thank you very mush for helping.

Best regards

Fredrik