topic Re: Volume and buttoms issue in XPERIA archive

Volume and buttoms issue

Enric — Wed, 05 Nov 2014 00:17:44 GMT

Hi, I purchased this phone one month+ ago and now i'm having some issues with the volume or buttoms. The phone is turning down the volume automatically and when it happens, i cannot use the right side buttoms (power off, volume) until the phone get back to normal status again. When this happens and Im turning up the volume to fix it, is still turning down forever until it's in silent mode. I rebooted many times to try to fix it but still having this problem Please assist enric

Re: Volume and buttoms issue

Uliwooly — Wed, 05 Nov 2014 00:25:33 GMT

Repair your phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Volume and buttoms issue

Enric — Fri, 07 Nov 2014 14:49:17 GMT

Hi, I tried to repair within PC Companion and i'm still having the same problem. Sometimes after rebooting, my phone starts in Safe mode and it's really tough to get back in Normal mode because the volumen is turning down automatically. I'm really disappointed with this phone. I registered my warranty less than one month. I wanna know if i can refund this "phone" within 30 days before of the warranty registration. Further information: i didnt install anything abnormal, I didnt do anything out of normal, my "phone" has the last update of KK. Just i wanna know about warranty or some troubleshooting.

Re: Volume and buttoms issue

Uliwooly — Wed, 12 Nov 2014 06:42:19 GMT

That's a hardware issue, you should contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/