topic Re: Touch screen and power button stopped working. in XPERIA archive

Touch screen and power button stopped working.

Botinha — Wed, 05 Nov 2014 17:12:42 GMT

The power button has stopped working a long time and I've been using it as well. Now was the touch screen that stopped working without any crash. He was in my front pocket and then stopped working and returned after a while. It happened again for 3 days and then stopped permanently. What should I do ???

Re: Touch screen and power button stopped working.

Uliwooly — Wed, 05 Nov 2014 17:32:47 GMT

Contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Touch screen and power button stopped working.

Jake-SonyXperia — Thu, 06 Nov 2014 01:04:09 GMT

Hi Botinha,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It is possible that this may be software on the device, you could trying to backup the handset(If Possible) and trying a software repair.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

If this does not work, then follow through with Uliwoolys suggestion.