topic Re: Device went offline, now cannot reconnect in XPERIA archive

Device went offline, now cannot reconnect

NeilTee — Wed, 03 Dec 2014 03:05:36 GMT

Hi. My gf's SP suddenly went offline while she was using it. At the time she was using Chrome with the netvibes website. A message suddenly popped up (apparently without reason) saying 'you are now working offline'.

Now we cannot access the internet at all. Facebook, browser, etc. all say 'you are offline'. All the network settings are as before, not on airplane mode, WiFi is connected. We've restarted device. Router is fine as I'm connected to it now.

Hope someone can help! Thanks in advance.

Re: Device went offline, now cannot reconnect

Uliwooly — Wed, 03 Dec 2014 03:07:22 GMT

Boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Device went offline, now cannot reconnect

NeilTee — Wed, 03 Dec 2014 03:20:47 GMT

Thanks for the response, though I'm unsure how this can help. Have rebooted as you suggested and it's the same.

Re: Device went offline, now cannot reconnect

Jake-SonyXperia — Wed, 03 Dec 2014 03:34:25 GMT

Hi NeilTee,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Does the Internet work with network data only? or is this only related to Wifi?

I am sorry for the inconvenience this may cause.

Re: Device went offline, now cannot reconnect

Uliwooly — Wed, 03 Dec 2014 04:03:31 GMT

If its only present on wifi then you should delete the wifi and re-add it

Re: Device went offline, now cannot reconnect

NeilTee — Wed, 03 Dec 2014 04:03:55 GMT

We're abroad currently and don't have a data plan so rely on WiFi. However I briefly allowed mobile data roaming and it didn't seem to help, although that could be because it didn't find a suitable network.

Re: Device went offline, now cannot reconnect

Uliwooly — Wed, 03 Dec 2014 04:08:01 GMT

Are you able to use the same wifi on your phone?

Re: Device went offline, now cannot reconnect

NeilTee — Wed, 03 Dec 2014 04:13:03 GMT

Yes, mine (HTC one) is working fine. We also just had the router restarted.

The oddest thing is the way it suddenly went offline without any prompting.

Re: Device went offline, now cannot reconnect

Uliwooly — Wed, 03 Dec 2014 04:24:31 GMT

Delete that router/wifi and re-add it

Re: Device went offline, now cannot reconnect

NeilTee — Wed, 03 Dec 2014 04:33:48 GMT

Yes tried that too!

Re: Device went offline, now cannot reconnect

Elmo5 — Thu, 04 Dec 2014 10:11:41 GMT

You are not using Bluetooth at the same time, are you? Wifi and Bluetooth don't play together in Xperia SP. Make sure Bluetooth is off.