topic Xperia J Contacts problem in XPERIA archive

Xperia J Contacts problem

Lilykelly — Thu, 04 Dec 2014 11:29:27 GMT

I have a problem I'm hoping someone can help me with. I switched my phone off yesterday and when I switched it back on again there was an error message, can't remeber exactly what it said but it was somethign about android. What I did notice was all my contatcs were gone. I checked the filter settings which were fine and then tried to import my contacts back from the phone memory and SIM and it didn't find any instead it says "No vCard file found, Only.vcf files can be imported" I still have all the text messages and conversations I had received and nothing else seems to have gone wrong. Anyone know what;s happened, Can I get my contacts back?

Re: Xperia J Contacts problem

_alexdon_ — Thu, 04 Dec 2014 12:43:31 GMT

Try settings-apps-all-contacts,force stop and clear data.Restart the device.

Re: Xperia J Contacts problem

Hampus — Thu, 04 Dec 2014 12:45:04 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear. Hard to say exactly what have happened in this case if you don't remember the error message. But if the contacts have disappeared, something have gone wrong. Since you cannot find any vCard files when you try to import contacts, it does not sound like you have created any backup. Have you checked if you have any contacts on your Google account for example?

Re: Xperia J Contacts problem

Lilykelly — Thu, 04 Dec 2014 16:56:53 GMT

The error was 'android failed' error.